Interim Customer Management Director
9 uur geleden
{"h2": "Job Description: Interim Customer Management Manager - Food", "p": "We are seeking a highly skilled and experienced Interim Customer Management Manager to join our team at Independent Recruiters. As a key member of our organization, you will be responsible for managing a team of specialists, from recruitment to development and coaching, serving as their first point of contact. Your focus will be on executing effective processes, achieving service goals, increasing customer satisfaction, and continuously driving process and system improvements to enhance the services even further.", "ul": [{"li": "Manage the team's performance at a total team and individual employee level, responsible for end-to-end people management (recruit, develop, coach, and retain talent) and evaluating their performance."}, {"li": "Ensure the execution of our Customer Service policies, embracing a uniform way of working and optimizing the contribution of CMO role in customer connectivity teams."}, {"li": "Manage and build strong relationships with internal and external stakeholders."}, {"li": "Translate deals made by sales into our internal organization, cooperating with various departments (Demand planning, Order Fulfillment, Quality Specialists, Product Management, etc.)."}, {"li": "Identify improvement areas within End-to-End order-to-cash processes, forecasting, customer complaints, and contract management, and lead/execute associated projects."}, {"li": "Ensure the team manages customer master data in a timely, accurate, and complete way and drive key user model/ownership."}, {"li": "Develop and promote the use of relevant digital tools to support Sales & Operational processes."}, {"li": "Strive for best-in-class performance towards our customers and deliver our Service performance goals."}], "h3": "Requirements", "h2": "Requirements Interim Customer Management Manager - Food", "ul": [{"li": "Service and result-oriented team player with excellent leadership skills."}, {"li": "Strong communication competences and stakeholder/relation management."}, {"li": "Capable of building a true relationship of trust with the team, as well as Commercial and Supply chain business partners."}, {"li": "Pragmatic, fact-based, solution-oriented can-do mindset with a strong sense of ownership."}, {"li": "Guarantee right decision making with strong change management and project management skills."}, {"li": "4 years of relevant work experience within a distribution, customer service, or logistics environment in a corporate company structure."}, {"li": "Fluent in Dutch and/or English, international and culturally sensitive."}, {"li": "Accurate and disciplined, capable of dealing with stress and deadlines."}], "h3": "Offer", "h2": "Offer Interim Customer Management Manager - Food", "p": "For this job, you will receive around €85 per hour.", "p": "We will proceed as follows: within four working days, we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview, we will inform you as fully as possible about the vacancy, the company, and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process.", "p": "The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise, making them the ideal sparring partner for both the candidate and the client.", "h3": "About Us", "p": "At Independent Recruiters, we are committed to providing exceptional recruitment services to our clients and candidates. Our team of experienced recruiters is dedicated to finding the best talent for our clients' needs, while also providing a personalized and supportive experience for our candidates.", "p": "We believe in building long-term relationships with our clients and candidates, and we are proud of our reputation for delivering high-quality recruitment services.", "p": "If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.", "p": "Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.", "p": "We look forward to hearing from you", "h3": "Contact Us", "p": "If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us.", "p": "We can be reached at [insert contact information]."}
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