Support Specialist

1 maand geleden

Amsterdam, Noord-Holland, Nederland Merit Circle Voltijd
About the Role

We are seeking a highly skilled and passionate Support Specialist to join our fully-remote team at Merit Circle DAO. As a key member of our Support team, you will play a crucial role in assisting our users and making blockchain games more accessible for the masses.

This evergreen position is designed to grow our talent pool for future hiring needs. By submitting your application, it will be reviewed, and if deemed suitable, you will be included in our talent pool for future openings as they arise. This ensures we have a pool of talented candidates to contact when new opportunities become available.

As a Support Specialist, you will be responsible for distilling complex ideas into simpler terms, providing patient and positive assistance, and handling user queries across the various platforms of Merit Circle and Beam. We are looking for creative thinkers with strong communication skills, capable of generating high-quality educational resources and working collaboratively with product teams to enhance user experience.

Responsibilities
  • Assist the Head of Support in the development of the current knowledge base of support articles
  • Assist in the development of the support website
  • Gathering user feedback and questions to create new support articles
  • Answering user queries through Zendesk
  • Answering user queries through Telegram
  • Answering user queries through Twitter
Requirements
  • 1+ years of experience in a support role, preferably in the video game or web3 industry
  • Above basic knowledge of cryptocurrency, NFTs, and/or blockchain technology, understanding their relevance and application within the gaming sector.
  • Excellent communication skills, both written and verbal
  • Answer technical customer inquiries via email
  • Generate high-quality educational resources for our users and team
  • Work collaboratively with our product team and engineers to understand, prioritize and implement user feedback
What We Offer
  • Competitive salary
  • Fully remote role with full operation and creative freedom - manage your hours / work in a way that suits you and the team
  • Unlimited vacation
  • $BEAM tokens
  • Opportunity to work in a fast-growing sector within a dynamic and passionate team.
  • Professional development opportunities in a rapidly evolving industry.
  • Fun, innovative and dynamic team
  • Annual company retreat

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