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We are seeking a highly organized and detail-oriented Customer Service Administrator to join our Wholesale Operations Support team at Michael Kors.
Key Responsibilities:- Communicate effectively with Wholesale Operations Support Team, Account Executives/Agents, and Accountancy to resolve customer inquiries and issues.
- Evaluate customer claims and provide timely and accurate responses.
- Process credit notes and financial documents independently.
- Manage return authorizations, communicate return requirements to customers, and coordinate return shipments with Logistics.
- Enter, manage, and release orders, reorders, and swaps in coordination with the Wholesale Operations Support Representative.
- Update Customer Master data in coordination with the Wholesale Operations Support Representative.
- Develop and maintain strong partnerships with customer contacts.
- Act promptly to notify and resolve issues.
- Become proficient in our company system database and IT tools.
- Support the Wholesale Operations Support Team, Account Executives/Agents, and Accountancy with accurate and timely data to maintain control of customers.
- Improve knowledge of IT systems to enhance the quality of reports on shipments, claims, and orders.
- College degree.
- Proficiency in Excel and other IT systems.
- Strong knowledge of the English language (verbal and written); German, Spanish, Italian, or French is a plus.
- Knowledge of basic principles of Supply Chain, Sales, and Finance of Fashion/Luxury organizations is a plus.
- Cross-brand discount.
- Exclusive employee sales.
- Paid parental leave.
- Generous holiday schedule and vacation days.
- Summer Fridays.
- Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace).
- Hybrid working (3 days a week in the office).
- Flexible working hours.
- Thrive Wellness Program.
- LifeWorks Employee Assistance Program.
- #FeelGreat program with pillars: Connected Communities, Inspired Innovation, Responsible Future, and Meaningful Experiences.
- 25 days of holidays.
- 4 additional MK days.
- Discount for CZ health insurance.
- Free access to training platforms.
- Free fruit.
- Company events (Summer and Christmas party).
- Referral bonus.
- Parental bonus.
- Fully paid paternity leave.
At Michael Kors, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We believe that our differences are what make us stronger, and we strive to inspire change and growth within each other. We are an equal opportunity employer and welcome applications from all qualified candidates.
