Global CS Process Specialist
2 uur geleden
About this role
This is an exciting opportunity to shape and evolve our customer service strategy, driving operational excellence through process, policy, and behavioural change. The focus is on delivering tangible improvements that enhance efficiencies for our customers, restaurant partners, and business.
As a Global CS Process Specialist, you will be accountable for our processes, policies, and strategic roadmap, ensuring measurable KPI and experience improvements. You will lead a team of specialists in delivering the pipeline of operational improvements needed to hit annual KPI targets and achieve long-term vision.
Your key responsibilities will include leading a team of process and policy specialists, working closely with Sales, AM's, P&T, WFM, and CS leadership teams to identify priorities and engage Portfolio & Change specialists to ensure initiatives are prioritised and delivered effectively.
Strong stakeholder engagement is essential, as you will be working with global cross-functional leadership teams to provide regular updates and shape our strategy.
The scope of work will range from local CI opportunities to drive experience, quality, engagement, and cost efficiencies to larger strategic programmes & projects.
Key ingredients to success:
- Identifying opportunities for process improvement related to our global policies and procedures guiding agent interactions with customers, restaurants, grocery, and delivery partners.
- Contributing to the design of channel and contact strategy across all Lines of Business, including technology and personalisation capabilities.
- Fostering a culture of continuous improvement through engagement and best practice sharing across all levels of the CS organisation.
- Proactively addressing problem areas and improving efficiencies to meet business goals and timelines, focusing on optimising end-to-end journeys.
- Collaborating with other JET teams (e.g., Product, Tech, Delivery Ops, Sales) covering all markets to ensure joined-up policies and processes are developed and implemented consistently, with local market nuances considered where required.
- Using data and insights to drive decision-making and shape future priorities and opportunities.
- Leading a team of specialists, providing direction, support, and growth opportunities while fostering a collaborative and high-performance work environment.
What we're looking for:
- Candidates with customer service experience, preferably in a tech-based company.
- Proven ability to identify and fix process improvement opportunities.
- A people leader who champions development and engagement.
- Analytical skills with experience using data to drive decision-making.
- Able to take the lead and develop projects cutting across multiple departments.
- Excellent communication and stakeholder management skills.
- Able to blend strategy with pragmatism and adapt to changing priorities.
Salary Estimate: £60,000 - £80,000 per annum, depending on location and experience.
-
Global CS Process Manager
4 weken geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdAbout this roleAn exciting opportunity to influence and evolve our customer service strategy and drive operational excellence, including process, policy and behavioural change. The focus is on making real life operational improvements to drive efficiencies for our customers, restaurant partners and our business. You will be accountable for our processes,...
-
Global CS Process Specialist
1 week geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdAbout This OpportunityAn exciting chance to shape and evolve our customer service strategy, driving operational excellence through process improvement, policy development, and behavioural change. Your focus will be on making tangible operational improvements to enhance efficiencies for customers, restaurant partners, and our business.You will lead a team of...
-
Global CS Process Lead
4 weken geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdAbout this roleWe are seeking a highly skilled Customer Service Strategy Manager to join our team at Just Eat Takeaway. As a key member of our customer service team, you will be responsible for influencing and evolving our customer service strategy and driving operational excellence. This includes process, policy, and behavioral change to drive efficiencies...
-
Global Process Excellence Lead
22 uur geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdAbout This OpportunityAt Just Eat Takeaway, we're seeking a seasoned professional to lead our global process excellence efforts. This exciting role will focus on driving operational improvements across the organization, enhancing customer experience, and streamlining processes for restaurant partners.The successful candidate will be responsible for leading a...
-
Global CS Process Lead
4 weken geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdAbout this roleWe are seeking a seasoned professional to lead our customer service strategy and drive operational excellence across our global operations. As a key member of our leadership team, you will be responsible for developing and implementing process improvements that enhance customer experience, drive efficiency, and support business growth.Key...
-
Global Customer Service Process Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdAbout this roleWe are seeking an experienced leader to join our team as a Global Customer Service Process Manager. In this role, you will be accountable for our processes, policies, and strategic roadmap, delivering measurable KPI and experience improvements.The successful candidate will lead a team of process and policy specialists to deliver the pipeline...
-
Global Process Improvement Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdAbout this roleDrive operational excellence and customer service strategy across the globe, leading a team of specialists to deliver process and policy improvements.Collaborate with Sales, AM's, P&T, WFM, and CS leadership teams to identify priorities and engage Portfolio & Change specialists to ensure effective delivery.Develop and implement strategic...
-
Biotech Process Development Specialist
1 week geleden
Amsterdam, Noord-Holland, Nederland Oxford Global Resources VoltijdJob OverviewOxford Global Resources is seeking a highly skilled Biotech Process Development Specialist to join our international biotech client in Amsterdam. The ideal candidate will have experience with USP-process development and be responsible for developing reliable processes on a laboratory scale.About the RoleUSP Method Transfer and Development:...
-
Global Process Strategist
1 week geleden
Amsterdam, Noord-Holland, Nederland Just Eat Takeaway VoltijdJob OverviewWe are seeking an experienced Global Process Strategist to join our team. The successful candidate will be responsible for ensuring high-quality and compliant financial processes across all legal entities.
-
Global HR Process Strategist
2 uur geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdAbout RitualsRituals is a dynamic and diverse company that empowers its employees to drive excellence in their work. As a key member of our team, you will play a crucial role in shaping the future of our global HR processes.SalaryThe salary for this position is approximately €120,000 per year, taking into account the current market conditions and your...
-
Global HR Operations Process Owner
4 weken geleden
Amsterdam, Noord-Holland, Nederland coty VoltijdGlobal HR Operations Process OwnerCoty is seeking a skilled Global HR Operations Process Owner to ensure the delivery of high-quality services by Accenture Shared Service Centers and local Coty HR Operational Teams.Key Responsibilities:Own and maintain Coty's Standard Operating Procedures (SOP)Ensure local and global compliance with SOPRun regular audits to...
-
Senior Process Excellence Specialist
22 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdTransformative Role in Global Process ManagementWe are seeking a highly motivated Senior Process Excellence Specialist to join our Global Process Management team. As a key player, you will drive process improvement initiatives across all ING countries, functions, or domains, ensuring end-to-end processes are optimized for maximum efficiency.About the TeamOur...
-
Global Process Excellence Director
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Coty VoltijdCoty is a leading beauty company, and we're seeking an experienced professional to drive process excellence in our organization.As a Global Process Excellence Director, you'll play a key role in optimizing our HR operations and payroll management processes. Your primary goal will be to design, implement, and maintain processes that enhance productivity,...
-
Global Assortment Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdAbout the RoleWe are seeking an experienced Assortment Specialist to join our Innovations Team at Rituals. In this role, you will be responsible for managing the global assortment distribution to build an effective, low complexity and strong brand equity global assortment portfolio.Key Responsibilities:Manage the Global Assortment Distribution to build an...
-
Global HR Process Excellence Manager
1 maand geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdAbout the RoleWe are seeking a highly skilled and experienced Global HR Process Excellence Manager to join our team at Rituals. As a key member of our HR department, you will play a critical role in shaping the future of our organization by driving process improvements and ensuring seamless execution of our HR systems.Key ResponsibilitiesDevelop and maintain...
-
Global Trademarks Specialist
1 week geleden
Amsterdam, Noord-Holland, Nederland Adidas VoltijdOverviewWe are seeking a highly skilled and organized Global Trademarks Specialist to join our team at Adidas. As a key member of the Global Trademarks department, you will play a crucial role in providing day-to-day support to members of the team in various areas of their intellectual property work.
-
Global HR Specialist
4 weken geleden
Amsterdam, Noord-Holland, Nederland JACOBS DOUWE EGBERTS VoltijdJob Description:We are seeking an experienced HR Specialist to join our Global HR Organization. As a key member of our team, you will support the Global HR Managers with the People Agenda and implementation of the HR annual cycle.Key Responsibilities:Support the HR global functions team in performance management cycle and process, e.g. performance...
-
Global HR Process Excellence Manager
4 weken geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdJob SummaryWe are seeking a highly skilled and experienced Global HR Process Excellence Manager to join our team at Rituals. As a key member of our HR department, you will be responsible for providing professional and smooth user experiences for local HR teams and end users of our HR systems.About the RoleIn close alignment with the Centres of Expertise,...
-
Proces- en Kwaliteitsmanager
1 maand geleden
Amsterdam, Noord-Holland, Nederland NN VoltijdWat ga je doen?Als Proces- en Kwaliteitsmanager ben je verantwoordelijk voor het ontwerpen van nieuwe processen en het optimaliseren van bestaande processen binnen ons Client Services & Operations team (CS&O). Je zorgt ervoor dat processen aantoonbaar 'in control' zijn door het inregelen van beheersmaatregelen. Jij bent mede verantwoordelijk voor het ISAE...
-
Proces- en Kwaliteitsmanager
4 weken geleden
Amsterdam, Noord-Holland, Nederland NN VoltijdWat ga je doen?Als Proces- en Kwaliteitsmanager ben je verantwoordelijk voor het ontwerpen van nieuwe processen en het optimaliseren van bestaande processen binnen ons Client Services & Operations team (CS&O). Je zorgt ervoor dat processen aantoonbaar 'in control' zijn door het inregelen van beheersmaatregelen. Jij bent mede verantwoordelijk voor het ISAE...