Global Process Excellence Lead

24 uur geleden


Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

About This Opportunity

At Just Eat Takeaway, we're seeking a seasoned professional to lead our global process excellence efforts. This exciting role will focus on driving operational improvements across the organization, enhancing customer experience, and streamlining processes for restaurant partners.

The successful candidate will be responsible for leading a team of process specialists, collaborating closely with Sales, AMs, P&T, WFM, and CS leadership teams to identify priorities and drive initiatives forward. Strong stakeholder engagement is crucial in this role, as you'll need to regularly update and shape strategy with global cross-functional leadership teams.

Key responsibilities will include:

  • Recommending opportunities to enhance global policies and processes guiding agent interactions with customers, restaurants, grocery, and delivery partners
  • Contributing to the design of channel and contact strategies across all Lines of Business, incorporating technology and personalization capabilities
  • Fostering a culture of continuous improvement through engagement and best practice sharing within the CS organization, including senior stakeholder insights forums
  • Addressing problem areas and improving efficiencies, meeting business goals and timelines while focusing on optimizing E2E journeys
  • Collaborating with other JET teams (e.g., Product, Tech, delivery ops, Sales) to ensure joined-up policies and processes are developed and implemented consistently, with local market nuances considered where necessary
  • Using data and insights to inform decision-making and shape future priorities and opportunities

What We Offer

We're offering a competitive salary of approximately £70,000 per annum, based on location and experience. As a key member of our team, you'll enjoy a range of benefits, including health insurance, pension scheme, and generous paid time off.

This is an excellent opportunity for a skilled process leader to join our dynamic team and contribute to driving operational excellence across the organization.



  • Amsterdam, Noord-Holland, Nederland Coty Voltijd

    Coty is a leading beauty company, and we're seeking an experienced professional to drive process excellence in our organization.As a Global Process Excellence Director, you'll play a key role in optimizing our HR operations and payroll management processes. Your primary goal will be to design, implement, and maintain processes that enhance productivity,...

  • Global CS Process Lead

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About this roleWe are seeking a seasoned professional to lead our customer service strategy and drive operational excellence across our global operations. As a key member of our leadership team, you will be responsible for developing and implementing process improvements that enhance customer experience, drive efficiency, and support business growth.Key...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    About the RoleWe are seeking a highly skilled and experienced Global HR Process Excellence Manager to join our team at Rituals. As a key member of our HR department, you will play a critical role in shaping the future of our organization by driving process improvements and ensuring seamless execution of our HR systems.Key ResponsibilitiesDevelop and maintain...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Job SummaryWe are seeking a highly skilled and experienced Global HR Process Excellence Manager to join our team at Rituals. As a key member of our HR department, you will be responsible for providing professional and smooth user experiences for local HR teams and end users of our HR systems.About the RoleIn close alignment with the Centres of Expertise,...


  • Amsterdam, Noord-Holland, Nederland Stryker European Operations Limited - Dutch Branch Office Voltijd

    Job Title: Director of Process ExcellenceWe are seeking a highly skilled and experienced Director of Process Excellence to join our team at Stryker European Operations Limited - Dutch Branch Office. As a key member of our leadership team, you will be responsible for driving process excellence across our European operations.Key Responsibilities:Lead a team of...


  • Amsterdam, Noord-Holland, Nederland ABN AMRO Bank Voltijd

    Process Excellence Manager FXAt a glanceThe Process Excellence Manager FX is responsible for improving the performance of the Global Markets FX propositions, processes, and systems. This is achieved by developing and implementing process excellence initiatives to enhance the efficiency and effectiveness of the FX value chain.The ideal candidate will have...


  • Amsterdam, Noord-Holland, Nederland ABN AMRO Bank Voltijd

    Process Excellence Manager FX Job DescriptionAs a Process Excellence Manager FX, you will focus on enhancing the performance of the Global Markets Foreign Exchange (FX) propositions, processes, and systems.You will achieve this by developing and implementing process excellence initiatives to improve the efficiency and effectiveness of the FX value chain.Your...


  • Amsterdam, Noord-Holland, Nederland ABN AMRO Bank Voltijd

    Process Excellence Manager FXAt a glanceAs a Process Excellence Manager FX, you will focus on enhancing the performance of the Global Markets Foreign Exchange (FX) propositions, processes, and systems. This involves developing and implementing process excellence initiatives to improve the efficiency and effectiveness of the FX value chain.You will lead...


  • Amsterdam, Noord-Holland, Nederland ABN AMRO Bank Voltijd

    Process Excellence Manager FXAt a glanceAs a Process Excellence Manager FX, you will focus on enhancing the performance of the Global Markets Foreign Exchange (FX) propositions, processes, and systems.You will achieve this by developing and implementing process excellence initiatives to improve the efficiency and effectiveness of the FX value chain.You will...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    Transformative Role in Global Process ManagementWe are seeking a highly motivated Senior Process Excellence Specialist to join our Global Process Management team. As a key player, you will drive process improvement initiatives across all ING countries, functions, or domains, ensuring end-to-end processes are optimized for maximum efficiency.About the TeamOur...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    About RitualsRituals is a dynamic and diverse company that empowers its employees to drive excellence in their work. As a key member of our team, you will play a crucial role in shaping the future of our global HR processes.SalaryThe salary for this position is approximately €120,000 per year, taking into account the current market conditions and your...


  • Amsterdam, Noord-Holland, Nederland NBCUniversal Voltijd

    Job OverviewNBCUniversal is seeking an experienced Senior Manager to lead our Global Accounts Payable (AP) Operations team. This role will play a key part in shaping the future of our finance operations, driving process excellence, and ensuring the highest level of service delivery.About the RoleThe successful candidate will have extensive experience in...


  • Amsterdam, Noord-Holland, Nederland FrieslandCampina Voltijd

    We are seeking a highly motivated Global Asset Care Excellence Manager to join our team at FrieslandCampina. In this role, you will be responsible for implementing and rolling out RFC Asset Care Processes & Best Practices in our plants worldwide.As a Global Asset Care Excellence Manager, you will play a crucial role in building capability and driving process...

  • Global CS Process Lead

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About this roleWe are seeking a highly skilled Customer Service Strategy Manager to join our team at Just Eat Takeaway. As a key member of our customer service team, you will be responsible for influencing and evolving our customer service strategy and driving operational excellence. This includes process, policy, and behavioral change to drive efficiencies...


  • Amsterdam, Noord-Holland, Nederland Stryker European Operations Limited - Dutch Branch Office Voltijd

    Job Title: Director of Process ExcellenceJob Summary:We are seeking a highly skilled Director of Process Excellence to join our team at Stryker European Operations Limited - Dutch Branch Office. As a key member of our logistics operations team, you will be responsible for driving process excellence and continuous improvement across our European...

  • Operational Excellence Lead

    5 dagen geleden


    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About this roleAn exciting opportunity to shape and evolve our customer service strategy, driving operational excellence through process, policy, and behavioural change. You will be accountable for developing and implementing processes, policies, and strategic roadmaps that deliver measurable KPI improvements.As a key member of our team, you will lead a...


  • Amsterdam, Noord-Holland, Nederland Teva Pharmaceuticals Voltijd

    Global Supply Chain Transformation Teva Pharmaceuticals seeks a skilled Global Supply Chain Transformation Leader to lead and drive transformation of SC, operational excellence and data analytics capabilities within Teva's Global Supply Chain. This role requires a deep understanding of supply chain transformation, process excellence, and performance...

  • Global Customer Lead

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland The Kraft Heinz Company Voltijd

    About the RoleWe are seeking a highly skilled Global Customer Lead to join our team at The Kraft Heinz Company. As a key member of our Global AFH Capabilities Team, you will be responsible for identifying and prioritizing global customers who can help us unlock our 10-year objectives.Key ResponsibilitiesIdentify and prioritize global customers who can help...


  • Amsterdam, Noord-Holland, Nederland Teva Pharmaceuticals Voltijd

    Job SummaryAs the VP Head of Global Supply Chain Performance at Teva Pharmaceuticals, you will lead the transformation of our supply chain, driving operational excellence and data analytics capabilities. Your goal will be to ensure our supply chain remains competitive and resilient by monitoring performance, implementing best practices, and leveraging...


  • Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About this roleDrive operational excellence and customer service strategy across the globe, leading a team of specialists to deliver process and policy improvements.Collaborate with Sales, AM's, P&T, WFM, and CS leadership teams to identify priorities and engage Portfolio & Change specialists to ensure effective delivery.Develop and implement strategic...