Operations Excellence Strategist

9 uur geleden

Amsterdam, Noord-Holland, Nederland Fairphone Voltijd

At Fairphone, we are driving change in the electronics industry from within. As a social enterprise, our business model is based on social and environmental values. We center around producing and marketing consumer electronics that transform the industry from within.

We are socially inclusive, and we take pride in having a diverse group of people with different backgrounds. We collaborate in a safe space where Fairphoners can be themselves and have room to fail and grow.

We are seeking an Operations Excellence Strategist to become part of our growing team of passionate individuals who work towards achieving our mission. If you share our excitement about creating positive change, then let's explore this opportunity further.

About the Role

This is a unique chance to shape and influence key areas of our organization, including IT, customer support, and business operations. As an Operations Excellence Strategist, you will lead a diverse, talented team of four direct reports, each heading a critical function:

  • Head of IT: Overseeing information technology infrastructure and systems.
  • Head of Customer Support: Managing 1st and 2nd line support teams to deliver exceptional customer service.
  • Head of Operations: Leading business operations, quality control, and after-sales service.
  • Operations Asia: Driving operations and production initiatives in our Asia region.

You will ensure that strategic initiatives are implemented effectively in the teams you are responsible for. This includes overseeing day-to-day operations to guarantee committed execution of tasks and projects across responsible departments.

Your Responsibilities
  • Evaluate and implement process improvements to increase efficiency and effectiveness within the responsible departments.
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into goals, progress, and obstacles of key initiatives.
  • Leverage state-of-the-art AI technologies to optimize workflows, automate routine tasks, and drive data-driven improvements that boost operational efficiency.
  • Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
  • Plan, monitor, and analyze key metrics for day-to-day operations (Operations, IT, and CS) to ensure efficient and timely completion of tasks.
  • Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs.

An estimated salary for this role is around €120,000 per annum, taking into account the company's location in Amsterdam and the required skills and qualifications.

Key Requirements

  • Proven experience in the telecommunication (electronics) industry or FMCG sector.
  • Track record in leadership, with experience guiding Heads.
  • Deep understanding of the operation side of the business.
  • Great understanding and experience with process improvement methodologies and AI capabilities.
  • Excellent written and verbal communication skills in English.
  • Ability to plan and manage operational processes for maximum efficiency and productivity.

What We Offer

  • A dynamic work environment as a hybrid-friendly company.
  • 25 paid holidays per year (based on a full-time contract), plus additional public holidays in the Netherlands.
  • A daily healthy lunch option for a small contribution.
  • Access to Fairphone's collective pension scheme.
  • A MacBook and a Fairphone as working devices.
  • Flexible work location with up to €250 for your home office set-up.

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