Senior IT Support Specialist
11 uur geleden
We are seeking a highly skilled and experienced IT Support Specialist to join our team in the Benelux region. As a key member of our IT support department, you will be responsible for providing top-notch technical support to our internal customers, ensuring that they have the necessary tools and resources to perform their jobs efficiently.
The ideal candidate will have extensive knowledge of IT systems, networks, and software, as well as excellent customer service skills. You will be working closely with our EMEA Infrastructure and Business Systems teams to ensure seamless support and implementation of new technologies.
Key Responsibilities- Provide 1st and 2nd line support for 400+ users at 5 locations in the Benelux region
- Respond to and resolve escalated helpdesk tickets from Tier I support staff
- Coordinate the supply of IT and telecommunications equipment, and maintain an inventory of relevant support contracts
- Ensure adherence to processes, reporting, and documentation for day-to-day support tasks
- Provide input in globalizing our infrastructure by supporting new standards within the international group
- Extensive and varied IT related knowledge and customer service skills
- Experience with Service Now or a similar service management tool
- At least 3 years' experience in a similar role
- Fluency in English and Dutch, knowledge of French is a plus
- Driving license to travel occasionally to other Benelux locations
- A competitive salary, ranging from € 3.300,- to € 4.500,- gross per month, depending on experience and qualifications
- An attractive bonus scheme, pension plan, and commuting allowance
- A total of 33 days of vacation and additional days off (ATV) based on full-time employment
Henry Schein is an international Fortune 500 Company, and we value personal contact. We are an organization that welcomes everyone, regardless of age, background, or gender. We offer a work environment where camaraderie, engagement, and collegiality are essential.
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