Senior IT Support Specialist

2 maanden geleden

Almere, Flevoland, Nederland Henry Schein Dental B.V. Voltijd

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Henry Schein Dental B.V. as a Senior IT Support Benelux employee.

About the Role

This is a technical team player position, responsible for the day-to-day activities of our small Benelux helpdesk. The primary focus is on end-user support, but also includes technical implementations, administration, and documentation. You will work closely with our EMEA Infrastructure and Business Systems teams to take ownership of and improve all local support services and systems, procedures, and processes.

Key Responsibilities

  • Provide 1st and 2nd line support for 400+ users at 5 locations in the Benelux, responding to and taking ownership of escalated helpdesk tickets from Tier I support staff.
  • Jointly coordinate the supply of IT and telecommunications equipment, and maintain an inventory including relevant support contracts, in accordance with business requirements.
  • Responsible for adherence to processes, reporting, and documentation for day-to-day support tasks, SOX, and other regulatory requirements.
  • Strong log analysis skills, technical troubleshooting, and problem-solving skills are essential.
  • Highly organized, confident, and self-motivated with the ability to work to tight deadlines.
  • Provide input in globalizing our infrastructure by helping to support new standards within the international group.
  • Effective communication skills, with the ability to interact with people at all levels, and a friendly and helpful demeanor.

Requirements

  • Extensive and varied IT-related knowledge and customer service skills, including exposure to Service Now or a similar service management tool.
  • At least 3 years' experience in a similar role, with a strong understanding of technologies such as SCCM, ITSM Systems, Active Directory, Exchange, DHCP, and DNS.
  • Fluent in English and Dutch, with knowledge of French a plus.
  • Driving license to travel occasionally to other Benelux locations.

What We Offer

  • A competitive salary, ranging from € 3,300,- to € 4,500,- gross per month, depending on experience and qualifications, with room for growth.
  • An attractive bonus scheme, pension plan, and commuting allowance.
  • A total of 33 days of vacation and additional days off (ATV) based on full-time employment.
  • A work environment where camaraderie, engagement, and collegiality are essential.
  • A good work-life balance with the possibility to work partially from home.
  • Focus on personal development and opportunities for further learning.
  • A pleasant workplace in a modern, easily accessible office at the A6 in Almere.

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