Senior IT Support Specialist
4 weken geleden
We are seeking a highly skilled and experienced Senior IT Support Benelux professional to join our team at Henry Schein Dental B. V.
As a key member of our IT support department, you will be responsible for providing exceptional technical support to our internal customers, ensuring that they have access to the resources and software programs they need to perform their jobs effectively.
Key Responsibilities- Provide 1st and 2nd line support for 400+ users at 5 locations in the Benelux
- Respond and take ownership of escalated helpdesk tickets from Tier I support staff
- Coordinate the supply of IT and telecommunications equipment, and maintain an inventory including relevant support contracts
- Ensure adherence to processes, reporting, and documentation for day-to-day support tasks
- Support the implementation of new technologies and standards within the international group
- Extensive and varied IT related knowledge and customer service skills
- Experience with Service Now or a similar service management tool
- At least 3 years' experience in a similar role
- Strong log analysis skills, technical troubleshooting, and problem-solving skills
- Fluency in English and Dutch, knowledge of French is a plus
We offer a competitive salary, ranging from € 3,300 to € 4,500, gross per month, depending on experience and qualifications, with room for growth.
An attractive bonus scheme, pension plan, and commuting allowance.
A total of 33 days of vacation and additional days off (ATV) based on full-time employment.
A pleasant workplace in a modern, easily accessible office at the A6 in Almere.
Opportunities for further learning and personal development.
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