IT Support Specialist

12 uur geleden


Almere, Flevoland, Nederland D-ploy Voltijd
Role Overview

We are seeking a highly skilled and experienced Technical IT Expert to join our team at D-ploy. As an IT Support Specialist, you will play a vital role in delivering exceptional technical support services to our clients.

About the Job

The successful candidate will have a strong background in computer hardware and software, mobile devices, and other tech tools and products. You will be responsible for providing prompt responses to IT-related questions from end-users, troubleshooting complex issues, and ensuring seamless communication with stakeholders.

Key Responsibilities
  • Deliver high-quality technical support via phone, email, or in-person interactions
  • Provide expert advice on hardware and software configurations, maintenance, and troubleshooting
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain comprehensive knowledge articles to enhance customer self-service capabilities
  • Design and deliver engaging onboarding trainings to new starters
Requirements
  • Fluency in English (additional languages are a plus)
  • At least 2 years of experience in a similar technical support role
  • Excellent problem-solving skills and analytical abilities
  • Strong communication and interpersonal skills
  • Able to prioritize tasks effectively and work independently
  • Team player with a supportive personality
Benefits
  • Competitive salary range: $60,000 - $80,000 per annum
  • Flexible working conditions and remote work options
  • Ongoing professional development and training opportunities
  • Broad range of activities, tasks, and projects to keep your job exciting and challenging


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