IT Support Specialist
12 uur geleden
We are seeking a highly skilled and experienced Technical IT Expert to join our team at D-ploy. As an IT Support Specialist, you will play a vital role in delivering exceptional technical support services to our clients.
About the JobThe successful candidate will have a strong background in computer hardware and software, mobile devices, and other tech tools and products. You will be responsible for providing prompt responses to IT-related questions from end-users, troubleshooting complex issues, and ensuring seamless communication with stakeholders.
Key Responsibilities- Deliver high-quality technical support via phone, email, or in-person interactions
- Provide expert advice on hardware and software configurations, maintenance, and troubleshooting
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain comprehensive knowledge articles to enhance customer self-service capabilities
- Design and deliver engaging onboarding trainings to new starters
- Fluency in English (additional languages are a plus)
- At least 2 years of experience in a similar technical support role
- Excellent problem-solving skills and analytical abilities
- Strong communication and interpersonal skills
- Able to prioritize tasks effectively and work independently
- Team player with a supportive personality
- Competitive salary range: $60,000 - $80,000 per annum
- Flexible working conditions and remote work options
- Ongoing professional development and training opportunities
- Broad range of activities, tasks, and projects to keep your job exciting and challenging
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