IT Support Specialist

2 weken geleden

Almere, Flevoland, Nederland D-ploy Voltijd

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence in the EMEA region and the USA. Our company is committed to delivering innovative and superior services to our clients.

We are seeking a skilled and solution-oriented IT Onsite Technician to join our team. As an IT Onsite Technician, you will be responsible for providing technical assistance and troubleshooting support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance for computer hardware and software, mobile devices, and other technical tools and products.
  • First and second-level technical support – calls/tickets/user interaction.
  • Provide prompt responses to IT-related questions from end-users.
  • Reliable documentation of all end-user interactions in our customer ticket system.
  • Create, maintain, and utilize knowledge articles.
  • Provide IT onboarding trainings to new starters.
  • Contribute to continuous improvement initiatives.

Requirements:

  • Fluent Dutch and English language skills, with other languages being a plus.
  • 2+ years of experience in a similar role.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills and customer orientation.
  • Attention to detail and ability to multi-task, handling multiple stakeholders.
  • Ability to prioritize and willingness to work self-sufficiently and well-organized.
  • Team player and supportive personality.
  • Experience in regulated IT environments is a plus.
  • All candidates must provide a Criminal record not older than 3 months.

Benefits:

  • Broad range of activities, tasks, and projects.
  • Flexible working conditions.
  • Vouchers for special occasions.
  • Fishing for Friends program – our referral program.
  • Refreshments in the D-ploy office.
  • Further development and professional advancement.
  • Friendly and international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Are you a skilled IT professional looking for a new challenge? We encourage you to apply for this exciting opportunity.

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