IT Support Specialist

1 week geleden


Almere, Flevoland, Nederland D-ploy Voltijd
About D-ploy

D-ploy is a dynamic IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to industry-leading clients.

Job Summary

We are seeking a skilled IT Onsite Technician to join our team. As a key member of our technical support team, you will provide technical assistance and troubleshooting services related to computer hardware and software, mobile devices, and other tech tools and products.

Key Responsibilities
  • Provide first and second-level technical support for IT-related issues
  • Offer prompt responses to IT-related questions from end-users
  • Document all end-user interactions in the customer ticket system 'Service Now'
  • Create and maintain knowledge articles to support technical queries
  • Conduct IT onboarding trainings for new starters
  • Contribute to continuous improvement initiatives
Requirements
  • Fluent Dutch and English language skills, with other languages being a plus
  • At least 2 years of experience in a similar role
  • Strong problem-solving and analytical abilities
  • Excellent communication skills and customer orientation
  • Attention to detail and ability to multitask
  • Ability to prioritize tasks and work independently
  • Team player with a supportive personality
  • Experience in regulated IT environments is a plus
  • Candidates must provide a Criminal record not older than 3 months
What We Offer
  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Vouchers for special occasions
  • Fishing for Friends referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

Are you a skilled IT professional looking for a new challenge? We'd love to hear from you



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