IT Support Specialist Benelux

2 weken geleden

Almere, Flevoland, Nederland Henry Schein Dental B.V. Voltijd

We're looking for a skilled IT Support Specialist to join our team in the Benelux region.

As a key member of our IT support team, you will be responsible for providing top-notch support to our customers in the Benelux area. Your primary goal will be to ensure that our internal customers can work efficiently with all available IT resources and software programs.

Your Key Responsibilities:

  • Provide 1st and 2nd line support for 400+ users at 5 locations in the Benelux region.
  • Respond to and take ownership of escalated helpdesk tickets from Tier I support staff.
  • Jointly coordinate the supply of IT and telecommunications equipment, and maintain an inventory including relevant support contracts.
  • Maintain adherence to processes, reporting, and documentation for day-to-day support tasks.

Requirements:

  • Extensive and varied IT-related knowledge and customer service skills.
  • Experience with Service Now or a similar service management tool.
  • Demonstrated experience with SCCM, ITSM Systems, Active Directory, Exchange, DHCP, DNS, and other relevant technologies.
  • Strong log analysis skills, technical troubleshooting, and problem-solving abilities.

What We Offer:

  • A competitive salary ranging from € 3,300,- to € 4,500,- gross per month.
  • An attractive bonus scheme, pension plan, and commuting allowance.
  • A total of 33 days of vacation and additional days off (ATV) based on full-time employment.

About Us:

  • We're an international Fortune 500 Company with a well-organized internal structure.
  • We prioritize a good work-life balance and offer opportunities for further learning and development.

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