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Senior IT Support Specialist

2 maanden geleden

Almere, Flevoland, Nederland Henry Schein Dental B. V. Voltijd € 3.300 - € 4.500

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Henry Schein Dental B. V. as a Senior IT Support Benelux employee. This is a challenging and rewarding role that requires a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities

  • Provide 1st and 2nd line support for 400+ users at 5 locations in the Benelux, responding to and taking ownership of escalated helpdesk tickets from Tier I support staff.
  • Jointly coordinate the supply of IT and telecommunications equipment, and maintain an inventory including relevant support contracts, in accordance with business requirements.
  • Take ownership of, and improve on, all local support services and systems, procedures, and processes (in line with corporate guidance), from administration to desktop.
  • Work closely with our EMEA Infrastructure and Business Systems teams to ensure seamless delivery of IT services.
  • Develop and maintain knowledge of new technologies, and provide input in globalizing our infrastructure by helping to support new standards within the international group.

Requirements

  • Extensive and varied IT related knowledge and customer service skills, including exposure to Service Now or a similar service management tool.
  • At least 3 years' experience in a similar role, with a strong background in IT support and service delivery.
  • Strong log analysis skills, technical troubleshooting, and problem-solving skills.
  • High level of common sense and ability to demonstrate logical thinking.
  • Fluent in English and in Dutch, knowledge of French is a plus.
  • Driving license to travel occasionally to other Benelux locations.

What We Offer

  • Competitive salary, ranging from € 3.300, to € 4.500, gross per month, depending on experience and qualifications, with room for growth.
  • Attractive bonus scheme, pension plan, and commuting allowance.
  • Total of 33 days of vacation and additional days off (ATV) based on full-time employment.
  • Opportunities for further learning and personal development.
  • Pleasant workplace in a modern, easily accessible office at the A6 in Almere.