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Service Solutions Architect Lead
2 maanden geleden
Location: Hengelo, Netherlands
About Thales
Thales Hengelo's Naval division is structured around six key segments, including the Services Segment. This segment consolidates all expertise, experience, and activities to provide comprehensive product life cycle management for Thales-NL solutions. Whether dealing with intricate combat management systems or independent radar systems, the Services segment is equipped to deliver tailored Logistic and In-Service Support solutions to our clientele. Approximately 200 dedicated professionals work tirelessly to enhance the operational availability of our customers' systems.
Team Overview
The In-Service Support department within the Services Segment encompasses various disciplines, including bids, products, and projects. As the Service Architect Manager, you will collaborate with a team of passionate Service Architects. Your role will involve supporting our global customers with service-oriented solutions. Additionally, you will be part of a multi-disciplinary product team, responsible for defining and proposing service solutions in conjunction with the Sales department for your designated products.
Position Overview
The Service Architect Manager (SAM) serves as the representative for the services discipline within Product Teams, accountable for outlining the through-life service solutions for our products. The service offerings are crafted based on customer requirements (gathered through discussions or articulated in Requests for Information/Quotations), Thales' technical product roadmap, standardized service portfolio, service strategy, and insights gained from previous projects. The SAM also plays a vital role in new service business development, product innovation, and the enhancement of the standard services portfolio. Key responsibilities include:
- Acting as the Services discipline representative in Product Team(s), overseeing service-related aspects in the product plan, such as service business potential and lifecycle phase transitions, while considering the current and future installed base.
- Defining proposal documents, costs, statements of work, and compliance statements during the bidding phase.
- Occasionally visiting customer sites to support bidding efforts.
- Collaborating with the acquisition team (e.g., Sales) to contribute to service business development for the product, including customer visits, presentations, and workshops on lifecycle topics.
- Assisting in the definition and maintenance of standardized service packages for products.
- During new product developments, identifying enablers for service deliverables and activities.
- Monitoring customer feedback regarding the product and relaying insights back to the organization.
- Informing customers about the Life Cycle stages of the product and their implications for support.
- Initiating and managing the creation of Service Letters related to the product.
Candidate Profile
The ideal Service Architect Manager:
- Possesses a strong understanding of how to deliver value to customers throughout the product lifecycle.
- Can balance the need for standardization in the service portfolio with the necessity to customize solutions for individual customer needs.
- Exhibits excellent communication skills.
- Is capable of working within multi-departmental teams and effectively organizing and delegating tasks to achieve desired outcomes.
- Preferably has experience in Services, Logistic Engineering, proposal management, or asset management.
- Can perform well under pressure.
- Is curious and eager to enhance the Services roadmap and strategy based on market demands and lessons learned.
- Shows interest in a diverse range of topics, including technology, services, training, and supply chain.
- Can thrive in a flexible working environment.
What Thales Offers
Thales provides:
- A stimulating role within a supportive team in an international high-tech setting.
- Opportunities for personal development and initiative.
- Career growth potential within the organization, whether in technical, managerial, commercial, or international capacities.
- An open and adaptable work environment that values work-life balance.
- The flexibility to work remotely as per role requirements, promoting effective work practices.
- Excellent employment conditions, including 40 vacation days per year and additional benefits.
Interested?
If you would like to express your interest, please follow the application process outlined.
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