Client Relations Center Team Leader

2 weken geleden


Amsterdam, Noord-Holland, Nederland Cartier Voltijd
Job Title: Client Relations Center Team Leader

About the Role:

We are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team at Cartier. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a team of ambassadors to achieve exceptional customer service standards.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Collaborate with the quality specialists team to monitor and improve the quality of interactions with clients.
  • Conduct performance reviews, appraisals, and disciplinary actions as needed.
  • Support team and individual performance improvement through training and development programs.
  • Recognize and celebrate team and team member accomplishments and exceptional performance.
  • Organize team meetings and share transversal projects and information with the team.
  • Interface with HR, IT, Finance, and other departments as needed.

Requirements:

  • 2-4 years of experience in a team leader role in an international customer service environment.
  • Significant experience in customer service, retail sales, or in call center/e-commerce related activities.
  • Native in German and fluent in English.
  • Valid work permit in the Netherlands.

What We Offer:

We offer a dynamic and multicultural work environment, excellent organizational and people management skills, and a strong customer service focus. If you are a driven problem-solver with a passion for innovative ways of improving team performance and overall service operations, we encourage you to apply for this exciting opportunity.



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