Client Relations Center Team Leader
3 weken geleden
About the Role:
We are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team at Cartier. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.
Key Responsibilities:
- Lead and manage a team of ambassadors to achieve exceptional customer service standards.
- Develop and implement strategies to improve team performance and customer satisfaction.
- Collaborate with the quality specialists team to monitor and improve the quality of interactions with clients.
- Conduct performance reviews, appraisals, and disciplinary actions as needed.
- Support team and individual performance improvement through training and development programs.
- Deal with escalated cases and provide solutions to customer complaints.
- Recognize and celebrate team and individual achievements.
- Organize team meetings and share information with the team.
- Interface with HR, IT, Finance, and other departments as needed.
Requirements:
- 2-4 years of experience in a team leader role in an international customer service environment.
- Significant experience in customer service, retail sales, or call center/e-commerce related activities.
- Native German and fluent in English.
- Valid work permit in the Netherlands.
What We Offer:
We offer a dynamic and multicultural work environment, excellent organizational and people management skills, and a strong customer service focus. If you are a driven problem-solver with a passion for innovative ways of improving team performance and overall service operations, we encourage you to apply for this exciting opportunity.
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