Client Relations Center Team Leader

3 weken geleden


Amsterdam, Noord-Holland, Nederland Cartier Voltijd
Job Title: Client Relations Center Team Leader

At Cartier, we are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead and manage a team of ambassadors to achieve high levels of customer satisfaction and loyalty.
  • Develop and implement strategies to improve team performance and customer experience.
  • Collaborate with the quality specialists team to monitor and improve the quality of interactions with clients.
  • Conduct performance reviews, appraisals, and disciplinary actions as needed.
  • Support team and individual performance improvement through training and development programs.
  • Recognize and celebrate team and team member accomplishments and exceptional performance.
  • Organize team meetings and share transversal projects and information with the team.
  • Interface with HR, IT, Finance, and other departments as needed.
Requirements:
  • 2-4 years of experience in a team leader role in an international customer service environment.
  • Significant experience in customer service, retail sales, or in call center/e-commerce related activities.
  • Excellent organizational and people management skills.
  • Good interpersonal and communication skills.
  • Native in German and fluent in English.
  • Valid work permit in the Netherlands.


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