Client Relations Center Team Leader
3 weken geleden
At Cartier, we are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.
Key Responsibilities:- Lead and manage a team of ambassadors to achieve high levels of customer satisfaction and loyalty.
- Develop and implement strategies to improve team performance and customer experience.
- Collaborate with the quality specialists team to monitor and improve the quality of interactions with clients.
- Conduct performance reviews, appraisals, and disciplinary actions as needed.
- Support team and individual performance improvement through training and development programs.
- Recognize and celebrate team and team member accomplishments and exceptional performance.
- Organize team meetings and share transversal projects and information with the team.
- Interface with HR, IT, Finance, and other departments as needed.
- 2-4 years of experience in a team leader role in an international customer service environment.
- Significant experience in customer service, retail sales, or in call center/e-commerce related activities.
- Excellent organizational and people management skills.
- Good interpersonal and communication skills.
- Native in German and fluent in English.
- Valid work permit in the Netherlands.
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Client Relations Center Team Leader
3 weken geleden
Amsterdam, Noord-Holland, Nederland Cartier VoltijdJob Title: Client Relations Center Team LeaderAbout the Role:We are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team at Cartier. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.Key Responsibilities:Lead...
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Client Relations Center Team Leader
2 weken geleden
Amsterdam, Noord-Holland, Nederland Cartier VoltijdJob Title: Client Relations Center Team LeaderAbout the Role:We are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team at Cartier. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.Key Responsibilities:Lead...
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Client Relations Center Team Leader
3 weken geleden
Amsterdam, Noord-Holland, Nederland Cartier VoltijdJob Title: Client Relations Center Team LeaderAbout the Role:We are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team at Cartier. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.Key Responsibilities:Lead...
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Client Relations Center Team Leader
2 weken geleden
Amsterdam, Noord-Holland, Nederland Cartier VoltijdJob Title: Client Relations Center Team LeaderAbout the Role:We are seeking a highly skilled and experienced Client Relations Center Team Leader to join our team at Cartier. As a key member of our customer service team, you will be responsible for leading and managing a team of ambassadors to deliver exceptional customer experiences.Key Responsibilities:Lead...
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Client Relations Center Team Lead
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Client Relations Specialist
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Client Relations Coordinator Internship
1 week geleden
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Client Relations Coordinator Internship
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Client Relations Coordinator Internship
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