EMEA QMS Planning Specialist
1 maand geleden
Join BSI as a key member of our EMEA QMS Planning team and contribute to the success of our clients.
About the Role:
We are seeking a highly skilled and motivated individual to support the achievement of budgeted day delivery targets, ensuring our client audit programs align with regulatory requirements.
As a planner, you will need to understand how best to support client expectations and needs, maximise utilisation, and support planning in a way that is sensitive to staff (auditor) work-life balance, greenhouse gas emissions, and cost.
You will work effectively across the stakeholder network (commercial, delivery, regulatory, and technical) to ensure a strong delivery performance in your territory.
Responsibilities:
- Manage your assigned territory to maximise the performance of our audit delivery, through planning, supporting the co-ordination of auditor training, and collaborating with other teams in the business.
- Monitor, resource, and plan Medical Device audits; gaining commitment from our clients, using excellent customer service and persuasive skills.
- Keep accurate records of audit planning activity using our 'workflow system' and ensure timely completion of inbound workflow actions.
- Be a point of contact within BSI for our clients.
- Undertake activities according with BSI policies, procedures, and protocols.
- Maintain all external and internal databases as required by the business.
- Support the local sales team for pre-sales planning activities.
- Keep up to date with regulatory changes that affect the planning activities for our clients, and manage any transitions or upgrades to new regulations.
Requirements:
- Strong written and verbal English.
- Excellent customer service orientation.
- Strong skills in persuasion, negotiation, and complaints management.
- Computer knowledge with Microsoft Office programs; Excel, Word, and PowerPoint.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
About BSI:
BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries.
We are committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization.
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