Optimization Specialist

3 weken geleden


Amsterdam, Noord-Holland, Nederland Optiply Voltijd

We’re seeking a highly skilled Onboarding Specialist to help our clients get the most out of our innovative software. As a key member of our team, you will work closely with our clients to guide them through the setup process, ensuring a seamless and successful onboarding experience.

Main Responsibilities
  • Manage and optimize onboarding KPIs such as time-to-launch, customer satisfaction, and onboarding completion rates.
  • Provide expert guidance to new clients via email, live chat, and phone to ensure they are fully equipped to use our software efficiently.
  • Collaborate with engineering teams to address technical setup and integration needs.
  • Identify common challenges during onboarding and suggest improvements to the process.
  • Create and maintain onboarding materials and documentation to assist clients in becoming proficient users of our platform.
Requirements
  • 2-5 years of experience in a customer-facing role, preferably in onboarding or customer success.
  • Tech-savvy with a basic understanding of APIs, JavaScript, Python, and/or SQL.
  • Strong problem-solving skills and a proactive mindset.
  • Excellent verbal and written communication in English.
  • Ability to thrive in a fast-paced, evolving environment.
What We Offer
  • A competitive salary with a nice bonus structure
  • Free lunch at the office
  • Training opportunities
  • Hybrid work
  • Flexible Schedule
  • Proactive Career Management
  • Up to 1 month 'work from anywhere'
  • Bike Plan
  • Annual gathering
  • Thematic days
  • Friday Drink


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