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About Four Seasons:
At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional experiences is through a world-class employee experience and company culture.
About the Role:
We're seeking a skilled Guest Relations Agent to join our team. As a key member of our front desk team, you'll be responsible for providing warm and welcoming service to our guests, resolving customer complaints, and ensuring that every guest receives a fond farewell. You'll work closely with our guest experience team, butler team, reception, concierge, bell services, housekeeping, and engineering to deliver exceptional service and exceed our guests' expectations.
Key Responsibilities:
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Resolve customer complaints and ensure 100% guest satisfaction.
- Assist guests with all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
- Arrival preparation, greeting, room escort, in-room orientation, group arrival & departure operation.
Requirements:
- Strong people interaction skills, warm and welcoming to hotel guests, patrons, and all hotel employees.
- Fluent in English, clear and polite conversation skill.
- Sufficient experience in Rooms Division different departments.
- Strong guest service skills.
- Multi-tasking skills.
What We Offer:
At Four Seasons, we're committed to providing our team members with a world-class employee experience and company culture. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
