Night Reception and Guest Experience Manager

4 dagen geleden


Amsterdam, Nederland Clayton Hotel Amsterdam American Voltijd

We are seeking a highly skilled Night Receptionist to join our team at Clayton Hotel Amsterdam American. As a Night Receptionist, you will be responsible for providing exceptional guest experiences, ensuring the smooth operation of our front office, and contributing to the overall success of our hotel.

Located in the vibrant heart of Amsterdam, our 4-star hotel offers a unique blend of comfort, convenience, and culture. With its extensive food and beverage offerings, including a café and bar, our hotel is the perfect destination for travelers from around the world.

In this role, you will be working closely with our Front Office Squad to ensure that every guest has a memorable experience. Your day will start at 23:00, checking in late arrivals and ensuring they have a warm welcome to our hotel. You will also be handling phone calls, responding to guest queries, and performing administrative tasks, all while maintaining a high level of professionalism and attention to detail.

To be successful in this role, you will need to have previous experience as a night receptionist, preferably with a hotel like ours. You should be familiar with Opera, our property management system, and be comfortable working on rotation schedules, weekends, and holidays. A high sense of responsibility, fluency in English, and a willingness to learn and adapt are essential qualities for this position.

We lead through our Dalata values of 'Our People, Our Fairness, Our Service, and Our Individuality'. If you have the right attitude and energy, you will have great opportunities to progress within our group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment, and pursue a fulfilling career.

With an estimated salary of €35,000 - €40,000 per annum, this is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences and is looking to take their career to the next level. If you are a motivated and customer-focused individual who is eager to make a real difference, we would love to hear from you.


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