Manager of Guest Experience

1 maand geleden


Amsterdam, Nederland Activados Voltijd

Are you a creative strategist with a passion for delivering unforgettable guest journeys? At The Excellence Group, we are seeking a Manager of Guest Experience & Customer Relationships to lead the way in redefining how we connect with and delight our guests.

This is your chance to shape meaningful relationships, craft innovative strategies, and drive the guest experience at the forefront of the luxury hospitality industry.

Position: Manager of Guest Experience & Relationships

Location: Amsterdam
Employment Type: Full-Time

Your Mission:

- Design and implement innovative guest relationship strategies that reflect the elegance and excellence of our brand.
- Lead the creation of bespoke guest experiences, ensuring every interaction embodies our commitment to luxury.
- Develop and oversee campaigns that build meaningful, long-term relationships with our guests.
- Collaborate with marketing, operations, and front-line teams to deliver a seamless guest journey.
- Act as the driving force behind guest engagement initiatives, ensuring that every strategy resonates with our clientele's expectations of sophistication and exclusivity.

What We’re Looking For:
We are seeking a visionary leader with a knack for creative thinking and strategic execution. Someone who understands the luxury hospitality landscape and thrives on building relationships that leave a lasting impression.

Core Strengths:

- Strategic Vision: Anticipate trends and design guest-centric strategies that enhance loyalty and satisfaction.
- Creative Leadership: Bring fresh ideas and approaches to enhance the guest experience.
- Relationship Building: Foster genuine connections with guests that reflect our dedication to service excellence.
- Storytelling: Craft compelling narratives that define the essence of our guest experience.
- Team Collaboration: Inspire and align teams to deliver consistent and extraordinary guest journeys.

Professional Competencies:

- Strong commercial acumen with a balance of creativity and strategic insight.
- Proven track record of delivering results in guest relationship management, preferably within the luxury sector.
- Exceptional communication and interpersonal skills.
- Ability to thrive in high-pressure environments while maintaining focus and composure.

Personal Attributes:

- Integrity & Trustworthiness: Reflect the highest standards of honesty and professionalism.
- Adaptability & Flexibility: Embrace challenges with a positive attitude and agile mindset.
- Commitment to Excellence: Maintain a relentless pursuit of perfection in every detail.
- Curiosity & Initiative: Proactively seek opportunities to enhance guest relationships and experiences.

Qualifications:

- Extensive experience in guest relationship management or customer experience, preferably in luxury hospitality or high-end services.
- Demonstrated success in designing and implementing guest engagement strategies.
- Strong leadership capabilities and ability to inspire teams.
- Fluency in Spanish and English; knowledge of the Dutch language is highly desirable.
- Degree in Business, Marketing, Hospitality Management, or a related field.
- At least 3-5 years of experience as a responsible for Customer Relationship Management.

What We Offer:

- An opportunity to shape the guest relationship strategy for a globally recognized luxury brand.
- A dynamic and innovative work environment where creativity is celebrated.
- Competitive compensation and benefits tailored to reward excellence.
- The chance to leave your mark in the luxury hospitality industry.

If you are ready to lead transformative guest experience initiatives and make a difference in the world of luxury hospitality, we want to hear from you.

Send us your CV and cover letter

Soort dienstverband: Fulltime

Werkschema:

- ma-vr

Opleiding:

- Bachelor (Vereist)

Ervaring:

- Marketing operations and Customer relationships: 3 jaar (Vereist)

Taal:

- Spaans (Vereist)
- Engels (Vereist)

Licentie/certificaat:

- werk en verblijfsvergunning (Vereist)

Toestemming om te werken:

- Nederland (Vereist)

Werklocatie: Fysiek

Deadline sollicitaties: 20-12-2024
Verwachte startdatum: 01-01-2025


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