Guest Experience

6 maanden geleden

Amsterdam, Nederland Melia Hotels International Voltijd

**_“The world is yours with Meliá”_**

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

**Discover some of the benefits we offer**:

- **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

**What will I be doing?**

As an INNSiDE Guest Experience/Front Office Agent, you will work alongside a team of passionate individuals providing excellent Service. You will be fully conversant with check-in and check-out procedures with the responsibility to deliver exceptional guest experience by surprising and delighting our guests, whether that’s with your local INNSiDER knowledge and energy, or by organizing a personalized surprise for a special occasion. You will manage the VIP and stayover guests of the hotel. Furthermore, answering reviews we receive is part of your responsibility, where we expect you to be professional.

As the first point of contact for the hotel you will welcome our guests with a smile from the moment they enter our doors. You will ensure excellent customer service for all guests through being effective, efficient, courteous and friendly at all times. You will be responsible for managing the first impressions of our guests. You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining the highest levels of service standards, and proactively promoting sales through upsells and excellent knowledge of our products and services.

In this function you will divide your time between two functions. You will be a combination of a front office agent and a guest experience agent.

**What are we looking for?**
- Passionate and energetic individuals
- Previous experience with answering guest reviews
- Ideally experience with Opera Cloud PMS
- Preferable someone with Melia International experience

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TIKTOK** **- **LINKEDIN** - **INDEED** - **GLASSDOOR

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