Program Director

2 maanden geleden

Haarlem, Noord-Holland, Nederland Idemia Voltijd

Program Manager Role

We are seeking an experienced Program Manager to oversee and manage customer relations and program execution for our Business Unit, IDEMIA Public Security, a leading global provider of biometric solutions. The ideal candidate will have a strong background in government business, Systems Integration projects, and contract management, with excellent organizational skills and a proactive approach to increasing business through change orders and upsell opportunities.

Key Responsibilities

  • Customer Relationship Management: Serve as the primary contact for customers, seek feedback, and pursue continuous improvement and business development with customer organization.
  • Upselling Initiatives: Drive and implement upselling strategies to enhance revenue opportunities and expand client engagement.
  • Program Team Leadership: Lead and support the program team to achieve objectives and provide direction to stakeholders.
  • Compliance and Planning: Ensure compliance with customer requirements and organize work according to the Program Management System process.
  • Performance Monitoring and Risk Management: Perform tollgate reviews, monitor KPIs, manage risks, and define mitigation plans.
  • Financial Management: Manage program profit and loss, revenue, invoicing forecasts, and ensure contract adherence. Optimize cash flow by prompt invoicing and delayed purchasing.
  • Program Leadership: Autonomously lead programs.

Additional Responsibilities

This role will have a high level of seniority within the local legal entity, and as such, you may also have additional responsibilities related to the Facility Security Officer (FSO).

The program manager will:

  • Ensure implementation of ABDO requirements for IDEMIA NL and realize all duties related to National Secret Information Management.
  • Represent local organisation with Authorities.

Requirements

  • Master's degree from a business school, university, or engineering school specializing in electronics or IT.
  • Knowledge of European communities.
  • Previous experience in program management with international clients (10 to 15 years) with experience in electronics or services.
  • Professional proficiency in English and previous experience in a multinational company preferred.
  • Autonomous, enthusiastic, and proactive.
  • Agility and ability to communicate in a multi-country environment.
  • Customer focus and experience in international contract management.
  • Proven ability to build client relationships and seek additional business opportunities.

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