Customer Experience Director

1 maand geleden

Rotterdam, Zuid-Holland, Nederland Independent Recruiters Voltijd

{"h2": "Customer Experience Director - Energy Storage Industry", "p": "We are seeking an experienced professional to lead our Customer Excellence team, responsible for account management and customer service of our growing network of energy traders. This role is based in Rotterdam and requires developing the skillset of the team, managing high-level relationships, and ensuring world-class customer excellence throughout the organization.", "ul": [{"li": "Develop and implement an account management strategy that ensures compliance with regional regulations and cultural nuances."}, {"li": "Coach the international team of CS Managers in regards to adhering to the principles and strategies illustrated by the organization."}, {"li": "Lead and inspire the global customer service team to create a client-centric culture."}, {"li": "Enhance the overall experience by improving satisfaction through the implementation of feedback analytics."}, {"li": "Liaise with the VP of Commercial to provide data-driven decision-making that results in revenue growth."}, {"li": "Serve as the lead in conflict resolution for the organization and adjust processes to prevent re-occurrence of issues."}, {"li": "Meet and collaborate with key clients to meet their needs and expectations."}], "h3": "Requirements", "h2": "Requirements: Customer Experience Director - Energy Storage Industry", "ul": [{"li": "10+ years of experience in a leadership role within customer excellence, account management, or a similar field of a global organization."}, {"li": "Strong understanding of the technical aspects and specific challenges of the energy sector."}, {"li": "Bachelor's Degree in business, management, or a related field. A higher level degree would also be advantageous."}, {"li": "Strong communication skills with the ability to engage with both internal and external stakeholders."}, {"li": "Skilled in multicultural team management, problem-solving, and strategic decision-making."}, {"li": "Fluent in English required, Dutch preferred"}], "h3": "Offer", "h2": "Offer: Customer Experience Director - Energy Storage Industry", "p": "The gross annual salary for this position will be determined on your experience and skillset, and will range between €60,000 to €100,000 including holiday pay. Along with the salary, there is a bonus and other incentives that will be discussed in more detail throughout the interview process.", "p": "If you think you are a good match for this position, please apply. We will let you know if you qualify for the position within four working days and schedule an introductory interview.", "p": "The Independent Recruiters Group has a large team of specialized recruiters, each with a strong focus on their own area of expertise, making them the ideal sparring partner for both the candidate and the client."}

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