Customer Service Representative
5 dagen geleden
At Michael Kors, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:- Provide timely and effective responses to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Meet or exceed customer satisfaction targets and key performance indicators.
- College degree (HBO or equivalent).
- Previous experience in B2B customer service.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in English and any additional main European language (Italian).
- Competitive terms of employment.
- Flexible working hours (core hours 10 to 16).
- 2 days work from home/week.
- 38h/week.
- Travel allowance.
- Access to our Sample Sale twice a year, where you can shop against reduced prices.
- A fast-paced, international and dynamic culture where you can truly make a difference.
- Professional development opportunities to grow your career.
- Employee discount.
- 25 days of holidays.
- 4 additional MK days.
- Discount for CZ health insurance.
- Free access to training platforms.
- Free fruit.
- Company events (Summer and Christmas party).
- Referral bonus.
- Parental bonus.
- Fully paid paternity leave.
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