Customer Service Representative
2 dagen geleden
About the Role
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michael Kors. As a key member of our Customer Service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our brand.
Key Responsibilities
- Provide timely and effective responses to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Enter, manage, and release orders, reorders, and swaps with the support of the Customer Service Assistant.
- Monitor order status and accuracy during the selling campaigns.
- Organize shipments in EEC territories and prepare weekly reports.
- Develop and maintain good partnerships with customer contacts and enter return authorizations.
- Learn and navigate system entry tools and reporting tools with an analytical approach.
- Act promptly and independently to tackle and solve issues.
- Work closely with Account Executives, Sales Agents, Accountancy, and Logistics.
Requirements
- College degree (HBO or equivalent).
- Previous experience in B2B Customer Service.
- Computer literate with good skills in Excel and other IT systems.
- Knowledge of English and any additional main European language (Italian).
- Knowledge of the basic principles of Supply Chain, Sales, and Finance of Fashion/Luxury organizations.
What We Offer
- Competitive terms of employment.
- Flexible working hours (core hours 10 to 16).
- 2 days work from home/week.
- 38h/week.
- Travel allowance.
- Access to our Sample Sale twice a year.
- A fast-paced, international, and dynamic culture.
- Professional development opportunities.
- Employee discount.
- 25 days of holidays.
- 4 additional MK days.
- Discount for CZ health insurance.
- Free access to training platforms.
- Free fruit.
- Company events.
- Referral bonus.
- Parental bonus.
- Fully paid paternity leave.
About Us
At Michael Kors, we are committed to creating a diverse and inclusive workplace. We believe that success comes from our differences and strive to inspire change and growth within each other. We are an equal opportunity employer and welcome applications from all qualified candidates.
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