Huidige banen gerelateerd aan Customer Experience Architecture Lead - Rotterdam, Zuid-Holland - Merkle Northern Europe
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Customer Experience Architecture Lead
1 maand geleden
Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe VoltijdJob Title: Customer Experience Architecture LeadWe are seeking a highly skilled Customer Experience Architecture Lead to join our team at Merkle Northern Europe. As a key member of our organization, you will be responsible for leading the development and implementation of customer experience architecture strategies that drive business growth and customer...
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Customer Experience Architecture Lead
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe VoltijdJob Title: Customer Experience Architecture LeadAbout the Role:We are seeking a highly skilled Customer Experience Architecture Lead to join our team at Merkle Northern Europe. As a key member of our organization, you will be responsible for leading the development and implementation of customer experience architecture solutions that drive business growth...
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Customer Experience Architecture Lead
1 week geleden
Rotterdam, Zuid-Holland, Nederland dentsu VoltijdAbout the RoleMerkle, a dentsu company, is seeking an experienced Customer Experience Architecture Lead to join our team. The ideal candidate will have a deep understanding of customer experience architecture and a proven track record of delivering comprehensive and effective CX solutions.Key ResponsibilitiesLead a team of solution consultants, business...
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Customer Experience Architecture Lead
3 weken geleden
Rotterdam, Zuid-Holland, Nederland dentsu VoltijdAbout the RoleMerkle, a dentsu company, is seeking a highly skilled Customer Experience Architecture Lead to join our team. As a key member of our organization, you will be responsible for leading a team of solution consultants, business/information analysts, and customer process managers.Key ResponsibilitiesDevelop and implement a strategic vision for...
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Customer Experience Architecture Lead
3 weken geleden
Rotterdam, Zuid-Holland, Nederland dentsu VoltijdAbout the RoleWe are seeking a highly skilled Customer Experience Architecture Lead to join our team at dentsu. As a key member of our organization, you will be responsible for leading the development and implementation of customer experience architecture solutions that drive business growth and customer satisfaction.Key ResponsibilitiesLead a team of...
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Customer Experience Architecture Lead
2 maanden geleden
Rotterdam, Zuid-Holland, Nederland dentsu VoltijdAbout the RoleWe are seeking a seasoned Customer Experience Architecture Lead to join our team at dentsu. As a key member of our Craft leadership team, you will be responsible for leading a team of solution consultants, business/information analysts, and customer process managers in delivering comprehensive and effective CX solutions.Key...
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Customer Experience Architecture Lead
3 weken geleden
Rotterdam, Zuid-Holland, Nederland dentsu VoltijdAbout the RoleMerkle, a dentsu company, is seeking a seasoned Customer Experience Architecture Lead to join our team. As a key member of our Craft leadership team, you will be responsible for leading a team of solution consultants, business/information analysts, and customer process managers in delivering comprehensive and effective CX solutions.Key...
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Customer Experience Architecture Lead
1 maand geleden
Rotterdam, Zuid-Holland, Nederland dentsu VoltijdAbout the RoleWe are seeking a seasoned Customer Experience Architecture Lead to join our team at dentsu. As a key member of our Craft leadership team, you will be responsible for leading a team of solution consultants, business/information analysts, and customer process managers in delivering comprehensive and effective CX solutions.Key...
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Customer Experience Architecture Lead
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe VoltijdJob DescriptionMerkle, a dentsu company, empowers businesses to deliver exceptional customer experiences. As a leader in digital business transformation, Merkle has been at the forefront of the experience economy for over 35 years. With a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth,...
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Customer Experience Architecture Lead
3 dagen geleden
Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe VoltijdAt Merkle Northern Europe, we are committed to delivering exceptional customer experiences that drive growth, engagement, and loyalty. As a Customer Experience Architecture Lead, you will play a critical role in shaping our CX strategy and ensuring the delivery of high-quality, effective solutions.About the RoleThis is a unique opportunity to join our team...
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Customer Experience Strategy Director
3 dagen geleden
Rotterdam, Zuid-Holland, Nederland dentsu VoltijdLead Customer Experience Architecture TeamWe are seeking a seasoned leader to head our customer experience architecture team. The ideal candidate will possess strong leadership skills, combined with in-depth expertise in customer experience architecture.About the RoleThe purpose of this role is to ensure we define, design, implement and operate the right CXM...
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Customer Experience Director
1 maand geleden
Rotterdam, Zuid-Holland, Nederland Independent Recruiters VoltijdGlobal Head of Customer ExcellenceWe are seeking an experienced professional to lead our Global Customer Excellence team. As a key member of our organization, you will be responsible for developing and implementing an account management strategy that ensures the highest possible quality of service for our clients, while also ensuring compliance with regional...
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Sales and Customer Experience Representative
2 weken geleden
Rotterdam, Zuid-Holland, Nederland COS VoltijdAbout the RoleWe are seeking a talented Sales Advisor to join our team. As a Sales Advisor, you will be the face of our brand, providing exceptional customer service and creating a welcoming experience for our customers.Key ResponsibilitiesProvide high-level service to customers, initiating conversations and assisting with purchasesProcess deliveries,...
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Customer Experience Advocate
3 weken geleden
Rotterdam, Zuid-Holland, Nederland beBee Professionals VoltijdWe are seeking a Customer Experience Advocate to provide exceptional customer service and technical support to our customers. The ideal candidate will have a strong customer service orientation, excellent communication and problem-solving skills, and a minimum of 2 years of customer service experience.The successful candidate will be responsible...
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Customer Experience Specialist
1 maand geleden
Rotterdam, Zuid-Holland, Nederland Maersk VoltijdUnlock Your Potential as a Customer Experience Consultant at MaerskAre you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, globally connected environment? If so, we invite you to join our team at Maersk as a Customer Experience Consultant.About the RoleAs a Customer Experience...
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Customer Experience Manager
1 week geleden
Rotterdam, Zuid-Holland, Nederland Maersk VoltijdAbout the Role:We're seeking a highly skilled Customer Experience Manager to lead our Special Cargo & Project Logistics team in the North European Continent Area. As a key member of our operations team, you'll be responsible for coaching and developing a team of 12 people, ensuring they understand customer needs and provide excellent service.Key...
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Customer Experience Liaison
7 dagen geleden
Rotterdam, Zuid-Holland, Nederland Maersk VoltijdMaersk, a leading international logistics company, is seeking a highly skilled Customer Experience Consultant to join their team.About the RoleThis exciting opportunity will see you working closely with customers to identify and implement innovative solutions to their shipping needs.ResponsibilitiesDevelop and maintain strong relationships with customers,...
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Customer Service Team Lead
6 dagen geleden
Rotterdam, Zuid-Holland, Nederland Noblesse Recruitment VoltijdJob DescriptionThe Customer Service department plays a vital role in our organization's success. As a key member of the team, the Customer Service Team Lead will work closely with various departments to ensure seamless order processing and customer satisfaction.Coordination: responsible for day-to-day order processes and team affairs;Appraisals: collaborate...
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Customer Experience Manager
1 maand geleden
Rotterdam, Zuid-Holland, Nederland beBee Professionals VoltijdCustomer Relations SpecialistWe are seeking a highly skilled Customer Relations Specialist to provide exceptional customer service and support to our clients at beBee Professionals in Róterdam.The ideal candidate will be responsible for:Responding to customer inquiries and resolving customer complaints in a timely and professional mannerProviding general...
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Customer Experience Specialist
2 maanden geleden
Rotterdam, Zuid-Holland, Nederland Maersk VoltijdAbout the RoleWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Consultant for our direct transport department in Rotterdam. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their transportation journey.Key...
Customer Experience Architecture Lead
2 maanden geleden
We are seeking a highly skilled and experienced Customer Experience Architecture Lead to join our team at Merkle Northern Europe. As a key member of our organization, you will be responsible for leading the development and implementation of customer experience architecture strategies that drive business growth and customer satisfaction.
Key Responsibilities- Leadership and Management: Lead, mentor, and develop a team of solution consultants, business/information analysts, and customer process managers.
- Strategic Planning and Execution: Develop and implement a strategic vision for customer experience architecture within the organization, aligning departmental goals with overall business objectives.
- Subject Matter Expertise: Provide expert guidance on customer experience architecture, platform selection, implementation, and process management, staying abreast of industry developments and emerging trends in CX tooling.
- Consultation and Advisory: Serve as the primary advisor for the organization on CX-architecture related matters, providing recommendations on platform selection and implementation strategies.
- Platform Implementation and Execution: Oversee the implementation and execution of CX platforms and tools, ensuring projects are completed on time, within scope, and within budget.
- Process Management: Develop and implement processes and systems to improve efficiency and effectiveness, ensuring compliance with relevant regulations and industry standards.
- Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. A Master's degree or relevant certifications are a plus.
- Experience: Minimum of 5 years of experience in customer experience architecture, platform implementation, or a related field, with demonstrated ability to lead and develop teams.
- Skills: Strong leadership and team management skills, deep understanding of CX architecture, platform selection, and implementation, excellent communication and presentation skills, proficiency in project management methodologies, and strong problem-solving and decision-making abilities.
- An international work environment with a diverse team of professionals.
- A challenging position at a successful company in a growing market.
- Opportunities for professional growth and development, including extensive learning and development possibilities.
- A hybrid work model, with a balance of remote and in-office work.
- A competitive salary and excellent fringe benefits.
