Huidige banen gerelateerd aan Communications Specialist Intern - Amsterdam, Noord-Holland - Wonderkind
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Communications Specialist Intern
1 maand geleden
We are seeking a highly motivated and detail-oriented Communications Specialist Intern to join our team at Wonderkind. As a Communications Specialist, you will play a crucial role in enhancing our support options and ensuring our partners receive top-notch assistance.
Key Responsibilities:- Develop informative articles for our knowledge base to improve self-service support.
- Troubleshoot technical issues and provide clear, step-by-step guidance to partners.
- Respond to customer inquiries through various communication channels, ensuring prompt and professional assistance.
- Assist in updating support documentation, knowledge base articles, and FAQs.
- Evaluate complex issues and escalate them to senior support staff when necessary.
- Collaborate with the support team to identify common partner pain points and propose effective solutions.
- Strive to meet or exceed individual and team performance metrics, including response time and partner satisfaction ratings.
- Pursuing or recently completed a degree in a relevant field, such as computer science, information technology, or business.
- Excellent written and verbal communication skills to effectively interact with customers.
- Strong problem-solving and analytical abilities to quickly identify and address customer issues.
- An affinity with technology and technical terminology.
- Customer-focused mindset with the ability to empathize and understand customer needs.
- Detail-oriented and organized approach to work, ensuring accurate and thorough documentation.
- Ability to work both independently and collaboratively as part of a team in a fast-paced environment.
- €400 monthly compensation.
- Possibility to work at our Wonder office in Amsterdam.
- One day off a week to work on your research/school project.
- Daily provided lunch.
- Cool Friday afternoon drinks.
- An inspiring and entrepreneurial work environment.
