Technical Support Team Lead for Dutch and Spanish Operations
1 week geleden
At Visma, we are a collection of entrepreneurial companies that share a common vision: to simplify and automate complex work processes. We strive to improve the work-life balance of millions of people around the world through our software solutions.
We are currently seeking a highly motivated and experienced Technical Support Team Lead for our Dutch and Spanish operations to join our dynamic team based in Amersfoort, Netherlands. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Job DescriptionThe Technical Support Team Lead will be responsible for supervising and guiding a team of support agents, ensuring that employee IT issues are resolved promptly and effectively. Key responsibilities include:
- Leading and motivating the local support team to ensure high-quality service delivery
- Providing coaching, training, and guidance to support agents to enhance their skills and capabilities
- Monitoring and managing support service performance to ensure timely issue resolution
- Collaborating with cross-functional teams to identify and address employee and customer needs
- Analyzing support metrics and KPIs to drive performance improvements
The successful candidate will have a proven track record in a customer support role, with experience in a leadership or supervisory position. Strong leadership, communication, and interpersonal skills are essential for this role.
Required Skills and QualificationsTo succeed in this role, you will need:
- Bachelor's degree in a relevant field or equivalent work experience
- Proven experience in a customer support role, with experience in a leadership or supervisory position
- Strong leadership, communication, and interpersonal skills
- Excellent problem-solving abilities and a customer-focused mindset
- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities
- Proficiency in using support tools and software, such as CRM systems, ticketing systems, and knowledge base platforms
- Experience with analyzing support metrics and KPIs to drive performance improvements
We offer a competitive salary of approximately €85,000 per annum, depending on seniority, and a range of benefits, including:
- 28 leave days per year based on full-time employment
- Hybrid working arrangements (home/Amersfoort)
- Travel allowance
- Pension premium fully paid by us
- WIA-excess and WGA-gap insurance
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