Technical Support Specialist

2 weken geleden


Amersfoort, Utrecht, Nederland NSC Global Voltijd

Job Summary

NSC Global is seeking a highly skilled Technical Support Specialist to join our team. As an Onsite Support Engineer, you will be responsible for providing technical support and assistance to our clients across various locations.

Key Responsibilities

  • Provide technical support and assistance to clients via phone, email, or on-site visits.
  • Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain knowledge of company standard desktop tools, IT networks, and voice services.
  • Stay up-to-date with the latest IT Service Management concepts and technologies.
  • Communicate effectively with clients and internal stakeholders to ensure smooth issue resolution.
  • Contribute to the development and implementation of technical documentation and procedures.
  • Participate in continuous learning and professional development to enhance technical skills and knowledge.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 0-2 years of technical support experience in a computer-related area.
  • Strong verbal communication skills and ability to document operations procedures.
  • Strong customer service skills and ability to deal with diverse customer requests.
  • Ability to work independently and collaboratively in a multi-cultural team environment.

Success Factors

  • Attention to detail and problem-resolution capabilities.
  • Effective communication skills and ability to share information.
  • Learning capabilities and drive to take responsibility.
  • Ability to work in a manufacturing environment with sensitivity to safety and physical security.


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