Client Liaison Specialist
3 dagen geleden
Build Meaningful Relationships with Our Clients
As a Client Advisor at Cartier, you will play a vital role in building and nurturing client relationships, representing the voice of our Maison in the Swiss-speaking markets. Your exceptional communication skills and passion for forming lasting relationships will enable you to offer an outstanding service to our customers at an excellent level of French and German or Swiss-German.
While advising via phone and web-based channels, you will be responsible for upholding an excellent level of customer support that aligns with the quality our Maison Cartier represents in the market. You will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customers at the highest level, and deliver expert knowledge on our creations and the Maison Cartier you represent.
Key Responsibilities:
- Provide exceptional client support, understanding that upper luxury is in the way Cartier supports its customers.
- Work in a complex environment, creating and maintaining positive relationships, even with teams or individuals outside of your direct control.
- Be the main point of contact for our customers, helping them craft unforgettable moments for their loved ones by selecting the right Cartier creation for an important occasion in their lives.
- Master the extensive yet intriguing product knowledge and the tools we use, operating within brand guidelines to uphold the quality we represent.
- Show your passion and pride in your work, connecting with our loyal customers and demonstrating that we truly care.
- Collaborate with a smaller team, being proactive and helping each other, with attention to detail and a good system mindset.
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