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Client Liaison

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Burberry Voltijd
{"h2": "Role Overview"}

Burberry is seeking a skilled Client Advisor to join our team, providing exceptional customer service and driving sales growth.

Key Responsibilities
  • Meet and exceed individual and store sales targets, while delivering a personalized and elevated experience for clients.
  • Build meaningful relationships with clients, inspiring them with passion for the brand, fashion, and luxury products.
  • Provide expert knowledge in styling and selling, ensuring a high level of service and commercial success.
  • Contribute to daily store operations, maintaining luxury standards in front and back of house, including product replenishment, inventory management, and visual merchandising.
  • Foster teamwork and a positive work climate, driving client engagement and retention.
Requirements
  • A proven track record in delivering sales and exceeding targets.
  • Previous experience in clienteling and sales.
  • Strong product knowledge and understanding of store retail operations.
  • Fluent in local language; English proficiency is desirable.
  • Other language knowledge is desirable.
  • Demonstrates confidence, curiosity, conviction, and care.
  • Energetic, proactive, and self-motivated.
  • Detail-oriented and creative with a passion for selling.
  • Assertive with impeccable presentation and communication skills.
  • Results-driven and commercial mindset.
  • Flexible, collaborative, and adaptable approach to work.
Measures of Success
  • Individual sales performance and KPIs (appointments, UPT, ATV & AUR).
  • Service targets (guest experience, net promoter score).
  • New client acquisition (conversion and retention).
  • Number of appointments held on a monthly basis.
Equal Opportunities Employer

Burberry is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.