Technical Support Specialist
2 dagen geleden
Company Overview
The People Co. is a global FMCG company with over 70 years of expertise in the specialty food industry, serving over 80 countries.
We are committed to quality, sustainability, and innovation, following a strict "Farm to Fork" approach to ensure premium products.
We invest in eco-friendly practices, delivering great taste while supporting communities and the planet.
We continue to shape the future of food while staying true to our roots.
Job Description
This role provides technical support and manages technical requirements for customers, including UK retailers and is the first technical point of contact.
Key Accountabilities:
- To support the site technical manager in external audits from UK customers, develop corrective action plans and ensure they are closed out in a timely manner.
- Ensure compliance to UK customer policies and procedures.
- Attend UK customer meetings, manage minutes and close out actions.
- Maintain customer web portals and keep the business informed of customer alerts.
- Manage UK customer complaints and non-conformance investigations.
- Manage the UK customer internal process audit programme and ensure audits are completed to schedule.
- Oversee the NPD programme for UK customer products.
- Manage and resolve customer technical enquiries as appropriate.
- Support the department KPI programme.
- Support Health & Safety and Environmental activities on site.
- Support the department KPI programme.
- Manage and resolve customer technical enquiries as appropriate.
- Oversee the NPD programme for UK customer products.
- Manage the UK customer internal process audit programme and ensure audits are completed to schedule.
- Manage UK customer complaints and non-conformance investigations.
- Maintain customer web portals and keep the business informed of customer alerts.
- Attend UK customer meetings, manage minutes and close out actions.
- Ensure compliance to UK customer policies and procedures.
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