Technical Support Manager
2 dagen geleden
Technical Support Manager
Rotterdam
€30,000-€43,000
With over 70 years of expertise, this global FMCG company is a trusted name in the specialty food industry, serving over 80 countries. Committed to quality, sustainability, and innovation, it follows a strict "Farm to Fork" approach to ensure premium products. By working closely with farmers and investing in eco-friendly practices, it delivers great taste while supporting communities and the planet. With a legacy of excellence and a passion for nutrition and convenience, this brand continues to shape the future of food while staying true to its roots.
Working with a small technical team you'll provide technical support and manage the technical requirements for customers, including UK retailers and be the first technical point of contact with the customer.
Key Accountabilities
- To support the site technical manager in external audits from UK customers, develop the corrective action plans and ensure they are closed out in a timely manner.
- Ensure compliance to UK customer policies and procedures.
- Attend UK customer meetings, manage the minutes and the close out of actions.
- Maintain customer web portals and keep the business informed of customer alerts.
- Manage UK customer complaints and non-conformance investigations.
- Manage the UK customer internal process audit programme and ensure audits are completed to schedule.
- Oversee the NPD programme for UK customer products.
- Manage and resolve customer technical enquiries as appropriate.
- Support the department KPI programme.
- Support the Health & Safety and Environmental activities on site.
- Support the department KPI programme.
- Manage and resolve customer technical enquiries as appropriate.
- Oversee the NPD programme for UK customer products.
- Manage the UK customer internal process audit programme and ensure audits are completed to schedule.
- Manage UK customer complaints and non-conformance investigations.
- Maintain customer web portals and keep the business informed of customer alerts.
- Attend UK customer meetings, manage the minutes and the close out of actions.
- Ensure compliance to UK customer policies and procedures.
Person Profile
- Food Science, Food Technology or equivalent qualification
- HACCP Level 3
- Internal Auditor
- 1 – 2 years experience preferably in a food technically focussed role.
- Previous experience with food safety and quality management systems.
- Great attention to detail and analytical thinking
- Previous experience with food safety and quality management systems.
- 1 – 2 years experience preferably in a food technically focussed role.
- Internal Auditor
- HACCP Level 3
REF: LNKPR/013050
Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion.
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