Technical Support Manager

2 dagen geleden


Amsterdam, Noord-Holland, Nederland The People Co. Voltijd

Technical Support Manager

Rotterdam

€30,000-€43,000

With over 70 years of expertise, this global FMCG company is a trusted name in the specialty food industry, serving over 80 countries. Committed to quality, sustainability, and innovation, it follows a strict "Farm to Fork" approach to ensure premium products. By working closely with farmers and investing in eco-friendly practices, it delivers great taste while supporting communities and the planet. With a legacy of excellence and a passion for nutrition and convenience, this brand continues to shape the future of food while staying true to its roots.

Working with a small technical team you'll provide technical support and manage the technical requirements for customers, including UK retailers and be the first technical point of contact with the customer.

Key Accountabilities

  • To support the site technical manager in external audits from UK customers, develop the corrective action plans and ensure they are closed out in a timely manner.
    • Ensure compliance to UK customer policies and procedures.
      • Attend UK customer meetings, manage the minutes and the close out of actions.
        • Maintain customer web portals and keep the business informed of customer alerts.
          • Manage UK customer complaints and non-conformance investigations.
            • Manage the UK customer internal process audit programme and ensure audits are completed to schedule.
              • Oversee the NPD programme for UK customer products.
                • Manage and resolve customer technical enquiries as appropriate.
                  • Support the department KPI programme.
                    • Support the Health & Safety and Environmental activities on site.

Person Profile

  • Food Science, Food Technology or equivalent qualification
    • HACCP Level 3
      • Internal Auditor
        • 1 – 2 years experience preferably in a food technically focussed role.
          • Previous experience with food safety and quality management systems.
            • Great attention to detail and analytical thinking

REF: LNKPR/013050

Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion.


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