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Emergency Response Specialist

1 maand geleden

Amsterdam, Noord-Holland, Nederland Snaphunt Voltijd

The Opportunity

We are seeking a highly skilled Emergency Services Representative to join our team at Snaphunt. As an Emergency Response Specialist, you will be responsible for delivering exceptional service to individuals in critical emergency situations.

The Role

Key Responsibilities:

  • Provide top-notch support to individuals in emergency situations over the phone
  • Assess situations and share information with precision
  • Display great attention to detail while handling multiple communication tools simultaneously

The Requirements

Requirements:

  • Native/C1 in German, both oral and written, and Fluent in English (at least B2+ level) to effectively communicate with stakeholders
  • Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential
  • Proven experience in emergency response and/or working in a high-pressure emergency communication center environment would be preferred
  • Experience in emergency dispatcher, Healthcare, Military, Firefighter, Police, Flight Dispatcher, or Security roles
  • Active experience in handling emergency situations with customers, especially over the phone
  • Demonstrated ability to communicate effectively with customers in a timely manner
  • Strong assessing skills with the ability to share information with precision and display great attention to detail
  • Prior experience working with a CAD (computer-assisted dispatch) application would be considered an advantage
  • Full working proficiency with MS Office is necessary
  • Knowledge of laws, protocols, and compliance within an emergency services environment is preferable
  • Ability to work a rotating schedule, including days, nights, and weekends, as this will be a 24/7 operation with 5 days on and 2 days off per week
  • Holder of a recent CPR certification can be an advantage
  • Any prior experience in emergency, fire, or police dispatch will be considered beneficial for this role
  • Ability to work from home about 10% of the time is required

The Employer

Our client is an elite Recruitment Agency formed in 2018 (HQ) in the UK, servicing clients across more than 30 countries, offering Multilingual & Niche recruitment services to some of the world's largest and most successful businesses