Emergency Services Representative

4 weken geleden


Amsterdam, Noord-Holland, Nederland Snaphunt Voltijd

The Opportunity

We are seeking an exceptional individual to join our team as an Emergency Services Representative. This role requires a unique blend of skills, including the ability to remain calm under pressure, think critically, and communicate effectively.

The Job

Duties and Responsibilities:

  • Provide exceptional customer service to individuals in critical emergency situations, utilizing active listening skills and a empathetic approach.
  • Assess situations quickly and accurately, sharing relevant information with precision and clarity.
  • Manage multiple communication channels simultaneously, prioritizing tasks and maintaining attention to detail.

The Ideal Candidate

Requirements:

  • Native/C1 level in Dutch/Flemish, both spoken and written, with fluency in English (B2+ level) for effective communication with stakeholders.
  • Minimum 6 months of experience in Emergency Services/Dispatcher role, with a strong preference for those with experience in emergency response and high-pressure communication environments.
  • Proven ability to work in a dynamic, fast-paced environment, with a strong emphasis on teamwork and collaboration.
  • Proficiency in MS Office, with experience in CAD applications a significant advantage.
  • Familiarity with laws, protocols, and compliance within emergency services, with a strong commitment to upholding these standards.
  • Ability to work a rotating schedule, including days, nights, and weekends, with a minimum of 5 days on and 2 days off per week.
  • Holder of a recent CPR certification, with a strong preference for those with experience in emergency, fire, or police dispatch.

Our Company

Snaphunt is an elite Recruitment Agency formed in 2018, specializing in multilingual and niche recruitment services to global businesses. We value our clients and candidates, striving to build long-term relationships based on trust and understanding.



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