Veterinary Diagnostic Support Specialist

4 weken geleden


Hoofddorp, Noord-Holland, Nederland IDEXX Voltijd

We are seeking a highly motivated and organized Veterinary Diagnostic Customer Support Consultant to join our team in Europe. As a key member of our Customer Support team, you will be the direct line between IDEXX and our customers, playing a crucial role in achieving our Purpose.

This role is ideal for passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. As the first point of contact between IDEXX and our customers, you will develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs.

In this role, you will instruct on the use of our in-house diagnostic analyzers, coordinate and assist with equipment installations, and troubleshoot hardware technical problems as well as software integration issues. You will also ensure that the consumables needed to run tests are ordered.

To succeed in this role, you will need to be able to speak business English, along with any of the following languages: Nordic, German, French, Italian, Spanish, Polish, Czech, Slovakian, or Dutch. You will also need to be highly motivated, goal-oriented, and a strong collaborator with strong computer and technical skills.

You will have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. You will be a master problem solver with fine attention to detail and experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment.

Strong written and verbal communication skills, strong interpersonal skills with the ability to establish rapport quickly, and superb communication and listening skills are a must in order to be a successful customer support specialist. You will also need to have strong organizational skills, especially in a multi-tasking environment.

We offer a competitive compensation package, incentives, and benefits while enjoying purposeful work that drives improvement. We are a dog-friendly office and proud of the work we do, because our work matters.



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