Customer Support Specialist
2 weken geleden
This role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to maintain and improve customer relationships.
Key Responsibilities:- Provide technical support and assistance to customers via phone, email, or online discussion boards.
- Assess customer needs, understand hardware, software, and reagents issues, and provide solutions.
- Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on outstanding cases.
- Record accurate information in the appropriate system and ensure follow-up with the "Off hours" team and specific country team.
- Minimum of 1 year in a Customer Relation/Support role.
- Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
- Clinical laboratory experience is a plus.
This team will work in the "Off hours" support center based in Hoofddorp, The Netherlands. Shift duties are done 80% at home and 20% at the office.
Language Requirements:English (all trainings, documentation, and ticketing are done in English) and at least one other language with fluent level, preferably two (French, German, Italian, Portuguese, or Spanish).
-
Customer Support Specialist
1 maand geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdJob Title: Customer Support AgentThis role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to maintain and improve customer relationships.Key Responsibilities:Provide technical support and troubleshooting for...
-
Customer Support Specialist
3 weken geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdJob Title: Customer Support AgentThis role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to maintain and improve customer relationships.Key Responsibilities:Provide technical support and troubleshooting for...
-
Customer Support Specialist
4 weken geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdJob Title: Customer Support AgentThis role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to maintain and improve customer relationships.Key Responsibilities:Provide technical support and troubleshooting for...
-
Customer Support Specialist
4 weken geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdJob Title: Customer Support AgentThis role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to customers.Key Responsibilities:Provide technical support to customers via phone, email, or online discussion...
-
Customer Support Specialist
1 maand geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdJob Title: Customer Support AgentThis role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to customers before, during, and after a transaction.Key Responsibilities:Provide technical support and troubleshooting...
-
Customer Support Specialist
1 week geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdAs a key member of the Abbott Diagnostics Customer Services and Support team, you will play a vital role in providing exceptional customer experiences. Your primary responsibility will be to offer timely and accurate assistance, technical information, and advice regarding ADD products and services to customers before, during, and after transactions.The ideal...
-
Customer Support Specialist
1 maand geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdJob Title: Customer Support AgentThis role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to maintain and improve customer relationships.Key Responsibilities:Provide technical support and troubleshooting for...
-
Technical Support Specialist
2 weken geleden
Hoofddorp, Noord-Holland, Nederland InVue VoltijdAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at InVue. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat. Troubleshoot issues with InVue's...
-
Customer Support Manager
1 week geleden
Hoofddorp, Noord-Holland, Nederland WFS PRO BV VoltijdJob DescriptionWe are seeking a highly skilled Customer Support Manager to join our team at WFS PRO BV. As a Customer Support Manager, you will be responsible for leading a team of Customer Support Representatives and ensuring the delivery of exceptional customer service.Key ResponsibilitiesLead a team of Customer Support Representatives to ensure the...
-
Technical Support Specialist
1 maand geleden
Hoofddorp, Noord-Holland, Nederland Adams Multilingual Recruitment VoltijdTechnical Support SpecialistAdams Multilingual Recruitment is seeking a highly skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service by providing expert guidance on both hardware and software products.Key Responsibilities:Provide technical support...
-
Customer Support Team Lead
19 uur geleden
Hoofddorp, Noord-Holland, Nederland WFS PRO BV VoltijdJob Title: Customer Support Team LeadAbout the RoleWe are seeking an experienced Customer Support Team Lead to join our team at WFS PRO BV. As a Customer Support Team Lead, you will be responsible for leading a team of customer support representatives and ensuring that they provide excellent support to our customers.Key Responsibilities:Lead a team of...
-
Technical Support Specialist
4 weken geleden
Hoofddorp, Noord-Holland, Nederland Adams Multilingual Recruitment VoltijdTechnical Support SpecialistAdams Multilingual Recruitment is seeking a skilled Technical Support Specialist to join our client's dynamic team. As a key member of the support team, you will be responsible for delivering exceptional customer service by providing expert guidance on both hardware and software products.Key Responsibilities:Provide technical...
-
Technical Support Specialist
1 week geleden
Hoofddorp, Noord-Holland, Nederland InVue VoltijdAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at InVue. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesBecome highly proficient with InVue's product suite and troubleshoot issues through various...
-
Special Services Support Specialist
1 week geleden
Hoofddorp, Noord-Holland, Nederland Speedlink VoltijdSpecial Services Support SpecialistSpeedlink is seeking a highly skilled Special Services Support Specialist to join their team. The ideal candidate will be responsible for processing information into relevant systems in a timely and accurate manner. This will enable perfect invoices on time, reduce order to cash and purchase to pay lead time across all...
-
Technical Support Specialist
2 weken geleden
Hoofddorp, Noord-Holland, Nederland Intralox VoltijdIntralox, a leading provider of comprehensive conveyance solutions, seeks a skilled Technical Support Specialist to join its team. As a member of the Technical Support Group, you will provide first-line, remote technical support to French-speaking customers and internal departments.Key Responsibilities:Provide expert remote technical support and...
-
Technical Support Specialist
3 weken geleden
Hoofddorp, Noord-Holland, Nederland InVue VoltijdJob Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at InVue. As a Technical Support Specialist, you will play a critical role in ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services.Responsibilities:Become...
-
Technical Support Specialist
4 weken geleden
Hoofddorp, Noord-Holland, Nederland InVue VoltijdJob Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at InVue. As a Technical Support Specialist, you will play a critical role in ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services.ResponsibilitiesBecome...
-
Technical Support Specialist
2 weken geleden
Hoofddorp, Noord-Holland, Nederland InVue VoltijdJob Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at InVue. As a Technical Support Specialist, you will play a critical role in ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services.ResponsibilitiesBecome highly proficient...
-
Technical Support Specialist
4 weken geleden
Hoofddorp, Noord-Holland, Nederland InVue VoltijdJob Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at InVue. As a Technical Support Specialist, you will play a critical role in ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services.ResponsibilitiesBecome...
-
Technical Support Specialist
2 weken geleden
Hoofddorp, Noord-Holland, Nederland InVue VoltijdJob Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at InVue. As a key member of our customer support team, you will play a critical role in ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting...