Customer Support Specialist

2 weken geleden


Hoofddorp, Noord-Holland, Nederland Abbott Voltijd
Job Title: Customer Support Agent

This role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to maintain and improve customer relationships.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, or online discussion boards.
  • Assess customer needs, understand hardware, software, and reagents issues, and provide solutions.
  • Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on outstanding cases.
  • Record accurate information in the appropriate system and ensure follow-up with the "Off hours" team and specific country team.
Requirements:
  • Minimum of 1 year in a Customer Relation/Support role.
  • Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
  • Clinical laboratory experience is a plus.
Work Environment:

This team will work in the "Off hours" support center based in Hoofddorp, The Netherlands. Shift duties are done 80% at home and 20% at the office.

Language Requirements:

English (all trainings, documentation, and ticketing are done in English) and at least one other language with fluent level, preferably two (French, German, Italian, Portuguese, or Spanish).


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