Technical Support Specialist

13 uur geleden


Hoofddorp, Noord-Holland, Nederland Adams Multilingual Recruitment Voltijd
Technical Support Specialist

Adams Multilingual Recruitment is seeking a skilled Technical Support Specialist to join our client's dynamic team. As a key member of the support team, you will be responsible for delivering exceptional customer service by providing expert guidance on both hardware and software products.

Key Responsibilities:
  • Provide technical support via email, chat, and phone to customers
  • Manage all active technical support requests, ensuring timely resolutions, including second-level support
  • Collaborate with cross-functional teams to resolve technical issues, escalating when necessary
  • Continuously update and expand the Help Center with accurate, up-to-date content that meets evolving customer needs
  • Document best practices to improve efficiency and the quality of support provided

Our ideal candidate will have proven experience in end-to-end problem analysis, with an ability to investigate issues thoroughly. Additionally, they should have experience in deploying SaaS software, especially in startup, mid-level, or enterprise environments. Knowledge of both hardware and software, with the ability to quickly learn new products, is also essential. Fluency in English is required, and proficiency in German is a plus.

Please note that we can only consider candidates who are already based in the Netherlands and eligible to work here. We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it's probably a scam.



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