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This is a Technical Support role for our veterinary diagnostic products. We are looking for a fluent Nordic speaker with business English skills.
Our Technical Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
Key Responsibilities
- Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues.
- Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
- Ensures ongoing customer satisfaction and continuing strong customer relationships.
- You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.
Requirements
- You are a natural affinity for helping customers, you're self-motivated, stress-resistant, and have an empathetic nature.
- You are fluent in Swedish and/or Danish and/or Finnish and/or Norwegian and English.
- You have a willingness to learn and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
- Strong written and verbal communication skills in one of the languages above; strong interpersonal skills with the ability to establish rapport quickly.
- Strong organizational skills, especially in a multi-tasking environment.
- You are available full-time.
About IDEXX
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's Pursue What Matters Together
