Technical Support Specialist

3 weken geleden


Hoofddorp, Noord-Holland, Nederland Delta Electronics Voltijd

We are seeking a highly skilled Technical Support Specialist to join our Smart Energy Solution Team. As a key member of our service operations, you will be responsible for handling service cases to closure in our case handling system.

Key Responsibilities:

  • Provide support to Level 1 engineers when required.
  • Evaluate and escalate complicated issues to Level 3 engineers.
  • Conduct remote and on-site diagnostics and service of products, including troubleshooting, repair instructions, and spare parts determination.
  • Support Level 1 service engineers and communicate results to customers.
  • Occasionally conduct training for Level 1 engineers, customers, and service partners.
  • Periodically handle onsite field service to maintain knowledge and skills.
  • Communicate identified product issues to Quality and Master Service Engineer.

Qualifications:

  • Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors.
  • Certified for service and maintenance in 690Vac and 1500Vdc electrical installations.
  • Good understanding of networks and computers.
  • Good technical analytical and diagnostics skills.
  • Native or fluent in Dutch or German and English.
  • Experience with service processes.
  • Good general knowledge of MS Office.
  • Driver's license Class B.
  • Experience from a similar remote support role or field service role.
  • Organized and able to work in a fast-paced environment with shifting priorities.


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