Technical Support Specialist
3 weken geleden
We are seeking a highly skilled Technical Support Specialist to join our Smart Energy Solution Team. As a key member of our service operations, you will be responsible for handling service cases to closure in our case handling system.
Key Responsibilities:
- Provide support to Level 1 engineers when required.
- Evaluate and escalate complicated issues to Level 3 engineers.
- Conduct remote and on-site diagnostics and service of products, including troubleshooting, repair instructions, and spare parts determination.
- Support Level 1 service engineers and communicate results to customers.
- Occasionally conduct training for Level 1 engineers, customers, and service partners.
- Periodically handle onsite field service to maintain knowledge and skills.
- Communicate identified product issues to Quality and Master Service Engineer.
Qualifications:
- Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors.
- Certified for service and maintenance in 690Vac and 1500Vdc electrical installations.
- Good understanding of networks and computers.
- Good technical analytical and diagnostics skills.
- Native or fluent in Dutch or German and English.
- Experience with service processes.
- Good general knowledge of MS Office.
- Driver's license Class B.
- Experience from a similar remote support role or field service role.
- Organized and able to work in a fast-paced environment with shifting priorities.
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