Huidige banen gerelateerd aan Technical Support Specialist Role - Hoofddorp, Noord-Holland - InVue
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Technical Support Specialist Role
4 weken geleden
The estimated salary for this position in Charlotte, NC is $63,000 per year.
About the JobWe are seeking a highly motivated and tech-savvy individual to fill our Technical Support Specialist role. As a member of our team, you will play a crucial part in delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide top-notch technical assistance to customers via phone, email, and chat.
- Become proficient in InVue's product suite and troubleshoot issues effectively.
- Maintain a positive and professional relationship with customers through continued education and clear issue resolution.
- Collaborate with cross-functional teams to resolve complex issues and escalate when necessary.
- Document best practices and update the help center to enhance the quality and efficiency of the Customer Care Department.
- Demonstrated experience in end-to-end problem analysis and articulation of technical issues.
- Excellent communication skills, both written and verbal.
- Able to adapt quickly to new IoT products and technologies.
- Proven experience working in Zendesk Suite.
- Ability to thrive in a fast-paced environment and flourish in a high growth environment.
- Fluent German language skills.
At InVue, we offer a dynamic and supportive work environment that encourages growth and development. If you're passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
