Customer Support Team Manager

7 dagen geleden


Hoofddorp, Noord-Holland, Nederland Basic Fit International B.V. Voltijd
About This Role

We are seeking an experienced Customer Support Team Lead to join our team at Basic-Fit International B.V. In this role, you will be responsible for leading a team of customer support agents, providing guidance and support to ensure exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a team of customer support agents
  • Develop and implement customer support strategies to improve customer satisfaction
  • Monitor and analyze customer feedback and metrics to identify areas for improvement
  • Collaborate with other teams to ensure seamless customer support across channels
  • Stay up-to-date with industry trends and best practices in customer support

About You:

  • Proven experience in a leadership role, preferably in customer support
  • Strong knowledge of customer service workflows and tools
  • Excellent communication and coaching skills
  • Ability to work in a fast-paced environment and manage multiple priorities

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • Continuous training and support to ensure your success

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