Customer Support Manager
4 weken geleden
Als Customer Support Manager bij Fokker Services Group ben je verantwoordelijk voor de dagelijkse leiding van een team van Customer Support Representatives. Je bent verantwoordelijk voor het beheer van de prestaties van het team en zorgt ervoor dat de service niveaus worden behaald. Je bent ook verantwoordelijk voor het analyseren van gegevens om kansen te identificeren om de prestaties te verbeteren en zorgt ervoor dat deze kansen worden omgezet in concrete acties. Je bent de eerste aanspreekpunt voor interne en externe stakeholders en ondersteunt je team en externe stakeholders bij het navigeren en verbeteren van systemen, beleid en processen.
Verantwoordelijkheden- Leiding geven aan het team en het beheer van de prestaties
- Verantwoordelijk zijn voor het analyseren van gegevens om kansen te identificeren
- Verantwoordelijk zijn voor het omzetten van kansen in concrete acties
- De eerste aanspreekpunt zijn voor interne en externe stakeholders
- Ondersteunen van het team en externe stakeholders bij het navigeren en verbeteren van systemen, beleid en processen
Je werkt in een dynamische en ondernemende omgeving waar innovatie en samenwerking de kern zijn. Je wordt begeleid door professionele en toegewijde collega's die je de kennis en ervaring geven om je carrière te verder te ontwikkelen.
Requirements- Een HBO-opleiding of equivalent in een technisch/commercieel vakgebied
- Een minimum van 3 jaar relevante werkervaring in het leiden van (cross-functioneel) teams
- Een minimum van 5 jaar relevante werkervaring in een commercieel rol (demonstreer commerciële slimmigheid)
- Uitstekende communicatieve en stakeholder management skills
- Uitstekende onderhandelingsvaardigheden
- Relevante (hands-on) technische ervaring en begrip van het productportfolio
- Uitstekende analytische vaardigheden en data gedreven en vakkundig in het gebruik van MS Excel en MS Power Point
- Ervaring in continuïteit verbeteringsprojecten en optimalisaties
- Ervaring in het beheer van shopprocessen en work order uitvoeringsprocessen
- Ervaring in het beheer van Customer Support Processen
- De mogelijkheid om naar waarde toe te voegen buiten de directe aanvraag van de klant en handelen op basis daarvan
- Een breed begrip van de luchtvaartmarkt en component trading binnen het onderwerp
- IPMA-D (wenselijk)
- Lean Six Sigma Greenbelt (wenselijk)
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