InVue Technical Support Expert
7 dagen geleden
Job Summary
InVue is seeking a technical professional to serve as a Technical Support Specialist. This role involves direct customer interaction, product mentoring, coaching, and consulting services. The ideal candidate will have experience with technology, innovation, and problem-solving.
Key Responsibilities:
- Become proficient with InVue's product suite, troubleshooting issues through various channels.
- Establish and maintain positive customer relationships through continuing education and issue resolution.
- Replicate issues, determine severity, and manage technical service requests.
- Communicate and collaborate with cross-functional teams to resolve issues.
- Update and expand the Help Center, documenting best practices.
Requirements:
- End-to-end problem analysis, articulating technical issues clearly.
- Demonstrated experience in technical writing, creating user-friendly guides.
- Proven experience working in Zendesk Suite.
- Ability to adapt to new technologies and flourish in a fast-paced environment.
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