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About the Role
We are seeking a highly skilled and customer-focused Technical Customer Support Consultant to join our team at IDEXX. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them to achieve their goals.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
- Develop and maintain strong relationships with customers, understanding their needs and providing solutions to meet their unique requirements.
- Collaborate with internal teams to resolve complex issues and provide proactive support to customers.
- Stay up-to-date with product knowledge and technical developments, ensuring you are equipped to provide expert support to customers.
- Contribute to the development of knowledge base articles and other support resources to help customers self-serve.
Requirements
- Fluent Spanish and English language skills, with excellent written and verbal communication skills.
- Strong technical skills, with experience in a customer support environment, preferably in a veterinary or laboratory setting.
- Ability to work in a fast-paced environment, with strong problem-solving skills and attention to detail.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Availability to work full-time, with a willingness to work flexible hours as needed.
About IDEXX
IDEXX is a global leader in veterinary diagnostics, with a mission to help pet owners worldwide keep their companion animals healthy and happy. We are proud of our Purpose and Guiding Principles, which drive our commitment to innovation, customer satisfaction, and employee enrichment. Join our team and be part of a dynamic and supportive environment that values learning, growth, and teamwork.
