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About the Role
We are seeking a highly skilled and customer-focused Technical Customer Support Consultant to join our team at IDEXX. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our customers in the veterinary industry.
Key Responsibilities
- Provide timely and effective support to customers, addressing their technical queries and concerns related to IDEXX products and services.
- Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions to meet their requirements.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
- Stay up-to-date with product knowledge and industry trends, ensuring that customers receive the best possible support and guidance.
- Contribute to the development of knowledge base articles, FAQs, and other support resources to enhance customer self-service capabilities.
Requirements
- Fluency in Spanish and English, with excellent written and verbal communication skills.
- Proven experience in a technical support role, preferably in the veterinary industry or a related field.
- Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
- Excellent customer service skills, with a focus on delivering exceptional experiences and building strong relationships.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
What We Offer
At IDEXX, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a Technical Customer Support Consultant, you will have the chance to work with a talented team of professionals, contributing to the success of our customers and the veterinary industry as a whole.
About IDEXX
IDEXX is a global leader in veterinary diagnostics and software solutions, serving over 175 countries and 10,000 customers worldwide. Our Purpose is to help pet owners keep their companion animals healthy and happy, ensuring safe drinking water for billions, and protecting livestock and poultry from diseases.
