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At IDEXX, we're seeking a skilled Technical Customer Support Consultant to join our team. As a key member of our support team, you will be the first point of contact between IDEXX and our customers, providing solutions to meet their unique needs.
This role is ideal for organized, passionate communicators who are customer-oriented and have experience in a customer support environment. You will be responsible for developing deep and meaningful relationships with our customers, offering solutions to their technical queries, and ensuring ongoing customer satisfaction.
Key responsibilities include:
- Supporting all IDEXX in-house instruments, including biochemistry, hematology, and endocrinology.
- Providing training and assistance to customers on the use of equipment, troubleshooting, and repairing system, database, or data communication issues.
- Determining customer needs, researching, and providing solutions, coordinating with other team members as needed.
- Ensuring ongoing customer satisfaction and continuing strong customer relationships.
- Collaborating with multiple departments to articulate proactive solutions.
To succeed in this role, you will need:
- A natural affinity for helping customers, self-motivation, stress resistance, and an empathetic nature.
- Fluency in Spanish and English, with a willingness to learn and adapt to new technologies.
- Strong written and verbal communication skills, with the ability to establish rapport quickly.
- Strong organizational skills, especially in a multi-tasking environment.
- Availability to work full-time.
At IDEXX, we're proud of the work we do, and we're committed to enriching the livelihoods of our employees with a positive and respectful work culture. We offer competitive compensation, incentives, and benefits, and we're passionate about making a difference in the lives of pets and their owners.
